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We use this app for multi-channel customer service. Amazon, eBay, Shopify, Walmart, etc.... The integration they have done with Amazon and Shopify is awesome. Makes it so easy to lookup your customer's order when the contact you. Also use their Chat and Faq. Make Customer Self Service much easier. Easy to add to any Shopify theme. Very reasonable pricing as well vs competition. We're big fans. A lot of other 3rd party apps that integrate with Gorgias, Freshdesk, etc... are now picking up Re:amaze.
Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app
Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!
ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.
Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.
We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.
Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.
ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources.
I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering.
Very Happy with the service overall.
https://heatredefined.com
Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!
It's so great knowing we always have quick Re:amaze help on standby through the live chat--everything is quite intuitive to begin with, but for those days where your brain is a bit slow to wake up they are always ready to help get things done!
Great app to use, support was very helpful to make sure that everything was working well.
Make it easy to see all social media channels, so you do not miss any potential customers.
We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.
Reamaze has become an integral part of running our e-commerce business! It has made managing our customer service and social media responses so much more efficient and we can't imagine helping our customers without it. The most helpful feature for us is having all of the customer's information (order #, tracking number, past correspondences, etc.) on the same window as the email so that we can quickly and effectively help our customers without having to go to other websites to gather that information. Reamaze is also very cost effective compared to other similar platforms. It might not have the prettiest design but functionally it can hang with the top platforms. 5 stars, hands down!