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Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!
Reamaze is our third attempt at a customer friendly and user friendly Chat app. While every experience with Chat has had its challenges, Reamze has a solid onboarding process. You have to commit to reading, listening and viewing the tutorials like everything, although every question I have is in the documentation. I have had around 10 interactions with their support team and that pushed me from a 4 Stars to a 5 Stars. If you can't find or understand the need, chat their team and they are great. We started with one employee three years ago and now have 10 and continue to grow. Two words of advice, be patient - be open to new ways of doing something. OK. 10 words of advice. In getting deeper in to the documentation, I can see how this App can help our business grow from a simple chat response in to a full automated service tool.
I almost never take time to write reviews, but reamaze is such a well done product, I decided to take a moment and give them a shout out here! We love the Shopify integration, Shipstation integration, ActiveCampaign Integration, the many channels for customers to connect all integrated into one spot and the way the product has been thoughtfully built to be easy to use. They even have custom visualization modules for the conversation page, which admittedly I haven't tried yet, but its what we will need eventually.
I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time before peak season. One star deduction. Why? Price. I would like to see more tiered pricing. My 1-level support doesn't need all the features by a long shot, but I still have to pay per user for the full package. Unfortunately that does not fit! I think Re:Amaze and I need to talk about this again. Can I still recommend it? Absolutely! Once you have a significant amount of customers and orders, you need it.
Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with you on a custom plan. Just mention this review and our support team will know how to redirect you.
5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.
We are in the early stages of using ReAmaze, but so far we are very impressed. The additional functionality, automation, team management, and multi-brand serviceability far exceed our previous solution (Gmail in G-Suite).
ReAmaze customer service has also been nothing short of exceptional. We are looking forward to utilizing more features, and giving our customers a better experience utilizing ReAmaze.
Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify
Thanks for your review and feedback.
Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. We checked the billing log on Shopify and the billing was charged on February 20, 2023 at 7:16 pm, while the app was uninstalled the next day, February 21, 2023 at 2:55 am
Canceling the existing subscription will leave your subscription valid till the next billing date, and then billing will fail. We do not automatically close or suspend the account immediately, to prevent any customer support downtime if merchants temporarily remove our app for store maintenance, migrations, etc.
That being said, we've taken your feedback seriously, and we've implemented a call to action email when merchants uninstall our app as a reminder to review their subscription. We've also refunded your most recent subscription as an act of good faith.
Please reach out to us if you have any further questions, and our team will be happy to help out.
Simple and effective. Help tutorials make it easy to navigate the app. Keep it up, good work.... :)
The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!
So far we are in love with Re:amaze. My team has a bounce in their step and there are so many things that are just awesome about the platform. Granted we had come from Desk.com 1 and then ServiceCloud so it was probably pretty easy to impress us. But the Shopify integration with Reamaze is excellent. I haven’t found a single thing that I have tried to do that I can’t do within reamaze. Also, it is easy to go from Shopify to reamaze from an order page so the workflows are perfect for us. We do a lot of custom products so being able to tag products in shopify as custom and populate a channel in reamaze is awesome.
The chat features in reamaze was one of the big sellers for us over Gorgias. We integrated our FAQ and all of our macros… Now, honestly half of the questions are getting answered before they are making it to an email… And you can see exactly what they saw from the chatbot if the FAQs didn’t answer their questions, so we use that to make better and better FAQs. Also, love checking order status from the chat bot. Awesome.