Klantenservice
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

door Reamaze

All-in-one customer service and chatbot engagement platform

4.9 van 5 sterren(187 recensie)
Vanaf $29  per maand. Gratis proefperiode van 14 dagen. Er kunnen extra kosten van toepassing zijn.
App toevoegen

Centralized customer service

Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.

Boost sales and engagement

Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.

Automate teams & common tasks

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Over Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Integreert met

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

Bekijk de app in actie

Ontdek hoe de app werkt in een voorbeeldwinkel.

Bekijk voorbeeldwinkel

Mediagalerij

  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!

Ondersteuning

Prijzen Gratis proefperiode van 14 dagen

Bekijk alle prijsopties

Re:amaze Basic

$29/maand

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

$49/maand

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

$69/maand

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

$899/maand

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

4.9 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

  • 5 van 5 sterren
    96% recensies zijn 5 sterren
    (179)
  • 4 van 5 sterren
    3% recensies zijn 4 sterren
    (5)
  • 3 van 5 sterren
    1% recensies zijn 3 sterren
    (2)
  • 2 van 5 sterren
    1% recensies zijn 2 sterren
    (1)
  • 1 van 5 sterren
    0% recensies zijn 1 sterren
    (0)
Alle 187 recensies bekijken

Meest recente recensies

701 Hoodies

Beoordeling
5 van 5 sterren
Geplaatst
10 september 2021

Love that it brings all my convos to one place. Saves me so much time, and time is money! Wish the software looked a teeny bit cleaner, but I'm just really picky... I'm not paying $60/month for a cleaner layout (*cough cough, Gorgias)... this does everything Gorgias can do, for cheaper!

Urban Plant Growers

Beoordeling
5 van 5 sterren
Geplaatst
8 september 2021

I've used Reamaze for two years now for urbanplantgrowers.com. The software is amazing, it integrates well with shopify and some of the other apps that we use. The system is logical and easy to use, with a huge amount of capability in Machine learning and automation (you just need to invest some time into building it out). The help team is super fast and really helpful, Looking forward to continuing to use it in the future!

Northbands

Beoordeling
5 van 5 sterren
Geplaatst
31 augustus 2021

Reamaze has made our lives much, much easier. No joke. Having all of our customer relations in one platform is a life saver. Their own customer service is always responsive, and has been incredible helpful to make our integration seamless.

Alle recensies bekijken