Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

Prijs
Vanaf  $29 per maand. Gratis proefperiode beschikbaar.
Populair bij winkels zoals die van jou
Gevestigd in de Verenigde Staten
Hoogtepunten
Werkt met de nieuwste thema's
Beoordeling
4,3 (185)
Ontwikkelaar
Reamaze

Bied slimmer ondersteuning met AI-aangedreven chatbots en live chat—ingebouwd in een multichannel helpdesk.

Re:amaze is een AI-aangedreven helpdesk die is gebouwd om uw klanten te ondersteunen en uw bedrijf te laten groeien. Beheer eenvoudig e-mail, live chat, sociale media, SMS en oproepen vanuit één inbox. Gebruik AI om antwoorden te schrijven, reacties voor te stellen en taken te automatiseren, zodat uw team sneller kan werken en consistent blijft. Volg gesprekken naast bestellingen, inkomsten en beoordelingen om georganiseerd te blijven en klanten terug te laten komen.

Re:amaze is een AI-aangedreven helpdesk die is gebouwd om uw klanten te ondersteunen en uw bedrijf te laten groeien. Beheer eenvoudig e-mail, live chat, sociale media, SMS en oproepen vanuit één inbox. Gebruik AI om antwoorden te schrijven, reacties voor te stellen en taken te automatiseren, zodat uw team sneller kan werken en consistent blijft. Volg gesprekken naast bestellingen, inkomsten en beoordelingen om georganiseerd te blijven en klanten terug te laten komen. meer
  • Verenig e-mail, sociale media, SMS en spraakgesprekken voor alle winkels in één inbox
  • Beheer, wijzig en maak Shopify-bestellingen rechtstreeks in klantenondersteuning en chats
  • Gebruik AI om antwoorden te schrijven, chatbots te bouwen, samen te vatten en FAQ-artikelen te maken
  • Automatiseer veelvoorkomende taken en patronen met gegevens en regels om tijd te besparen
  • Tevredenheidsenquêtes, statuspagina's, pushmeldingen om klanten betrokken te houden

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Origineel weergeven
Populair bij winkels zoals die van jou
Gevestigd in de Verenigde Staten
Hoogtepunten
Werkt met de nieuwste thema's

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

  • Checkout
  • Klaviyo
  • Shipstation
  • Loop Returns
  • Yotpo
  • RingCentral
  • +20 Integrations

Prijs

Re:amaze Basic

$29 /maand

of $313.20/jaar en bespaar 10%

$29 per extra personeelslid. Ticketvolume-gebaseerde opties met onbeperkte gebruikers en jaarplannen beschikbaar.

  • Onbeperkte e-mail inboxen
  • Sociale integraties
  • Live chat en chatbots
  • Trainbare AI-intenties
  • Workflows en macro's
  • FAQ
  • 1K gratis pushmeldingen

Gratis proefperiode van 14 dagen

Re:amaze Pro

$49 /maand

of $529.20/jaar en bespaar 10%

$49 per extra personeelslid. Ticketvolume-gebaseerde opties met onbeperkte gebruikers en jaarplannen beschikbaar.

  • Basisfuncties +
  • Multi-store
  • SMS en VOIP-integraties
  • Live weergave
  • Geavanceerde rapporten
  • Aangepaste domeinen
  • Statuspagina
  • 1K gratis pushmeldingen

Gratis proefperiode van 14 dagen

Re:amaze Plus

$69 /maand

of $745.20/jaar en bespaar 10%

$69 per extra personeelslid. Ticketvolume-gebaseerde opties met onbeperkte gebruikers en jaarplannen beschikbaar.

  • Basis + Pro +
  • Personeelsrapporten, rollen, diensten, vrije dagen
  • Afdelingen
  • Tevredenheidsenquêtes
  • FAQ-geschiedenis
  • Co-browse
  • SSO
  • 2K gratis pushmeldingen

Gratis proefperiode van 14 dagen

Enterprise Custom

$899 /maand

Neem contact met ons op voor meer enterprise-prijzen en functie-opties

  • Aanpasbare functies
  • Ticketvolume-gebaseerde of jaarlijkse prijzen
  • Praktische service en training
  • Toegewijde prioriteitsondersteuning

Gratis proefperiode van 14 dagen

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Origineel weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (185)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
27 juni 2025

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

Ancient Extracts
Verenigd Koninkrijk
28 minuten gebruiken de app
Reamaze heeft geantwoord 16 juli 2025

I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your account - this is completely on us and not the standard we aim for. We've since fixed your account should you choose to log in again, and will be providing additional training and feedback to our support team to ensure a similar experience does not reoccur for any of our customers. While we understand if you've chosen to move on, your feedback has directly improved our processes. If you ever wish to give us another chance, please reach out to the team and we'll be standing by to set you up with our account manager to ensure a smooth experience.

Bewerkt 7 april 2025

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.

Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.

Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.

We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.

Avoid this CRM at all costs—it's a costly mistake.

EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

E-Euphoria Romania
Bulgarije
Ongeveer een uur gebruiken de app
Reamaze heeft geantwoord 4 april 2025

Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.

Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!

11 december 2024

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

Celia Dee
Israël
Meer dan een jaar gebruiken de app
30 januari 2025

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

WildRoots Gear
Verenigde Staten
Ongeveer een maand gebruiken de app
9 augustus 2024

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

PaulaMax Jewelry
Verenigde Staten
Bijna 6 jaar gebruiken de app
Reamaze heeft geantwoord 13 augustus 2024

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!

Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.

While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.

Ondersteuning

App-ondersteuning aangeboden door Reamaze.

Ontwikkelaar

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

Geïntroduceerd

1 april 2014 · Wijzigingenlogboek

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