Rebuy Personalization Engine

Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that.

Adding more to the review here as we had some issues with a couple of our widgets and Steven from the chat messenger was so patient, hard working, and didn't give up until he found the solutions for both the issues we were having!

Rebuy, you have a great team on your hands!

We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.

Great solution and team - highly recommend. I've been working with Rebuy for almost a year now and will continue to do so happily for years to come if they keep doing what they're doing. Our Success Manager, Max, has truly added value to the business.

We've seen a stronger return each quarter and a lot of new features that actually work. The app is well integrated in our store and and apps. I'm looking forward to more customizations with our Tapcart mobile apps.

If you're already making money this will definitely make you more.

Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.

Rebuy is an easy solution to enhance your customer's check-out experience. We moved our store from a standard check-out to a drawer cart check-out with upsells at check-out. While it has yet to be seen how well these upgrades will improve our Average Order Value or Conversions, what has been most impressive is Rebuy's customer service and support. Unlike many other apps that I have used across many devices (Android Apps, Shopify Apps, etc.) that have a decent app but poor support (what do you do when you need help), Rebuy provides timely and consistent support that goes above and beyond what I was expecting.

Just for that, I would 100% recommend giving Rebuy a try to see if it will work for your store/company, because they will do what they can to make sure you succeed.

I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app.

The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating.

For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.

Rebuy has significantly enhanced our website, offering numerous features that have boosted our average order value. The cost of the subscription is negligible compared to the return on investment we're seeing. Additionally, our account manager, Reza Zohouri, is exceptionally easy to work with.

Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend

Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.

Love everything about this app - it has heaps of features to adopt, is super easy to use, and has increased our AOV substantially. We've been working with Max for some time now and he's been so helpful and responsive with our more technical requests and implementations. Suki and Emelia have also taken good care of us during a Rebrand in which all of our widgets and Smart Cart needed redesigning, and their patience hasn't gone unnoticed - thanks so much team!