レビュー (676)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2023年12月5日

We live in a world where there are quite literally a bajillion different apps to serve our needs as ecomm business owners. For any problem you have, or any value add you want to provide, there are at least 10 apps for your problem. Having the tech work is the baseline for a successful experience, and ReBuy's tech is great, or at least seems so to a dummy like me. Working with an app or service provider that still understands the singular core principle of a successful partnership - treating your customer's like they matter and with the understanding that they're the reason you have a business - is as rare as a white rhino these days. That's where ReBuy excels. To that point I don't even know if it's their entire company, but we work with a guy named Max as our customer success manager, and this dude just fkn gets it. Max was there every step of the way during on-boarding, but the VIP treatment didn't end there, including during post-implementation, and BFCM, where he was on it continuing to be a resource, responding at any hour just to be sure his clients were ok during the most chaotic month of the year. I'm sure other apps can do what ReBuy does and if I had to guess some could do it cheaper but in today's day and age, having a team behind you, in your own time zone, that speaks your language, and understands your challenges deeply is quite literally priceless. Thank you Rebuy and Thank You Max.

PrettyBoy
アメリカ合衆国
アプリの使用期間:3ヶ月
Rebuyが返信しました 2023年12月8日

WOW, just WOW! Your words hit us right in the feels. 🌟 We totally get the app jungle out there, and we're thrilled you found your sweet spot with Rebuy. Your shoutout to Max is pure gold. 🏆 We're lucky to have him on our team, and your feedback is a testament to his dedication. Thanks a bajillion for your trust and for recognizing the heart behind our tech. We're here for you, always.

2023年11月20日

The system is very robust, but has also been easy to use and allows for quick and easy implementation of incentives to increase AOV. In particular, I was VERY impressed with their support staff. We had a quick turn around on a unique feature we wanted to implement and their team sprang into action and was incredibly communicative throughout the process. Janet and Isaac in particular went above and beyond (including responding over the weekend) to ensure our promo was live for Black Friday sales. Great team along with the product

Warstic
アメリカ合衆国
アプリの使用期間:2年以上
Rebuyが返信しました 2023年11月24日

We appreciate your kind words about our team and the product. If you ever need more assistance or have questions, don't hesitate to reach out. We're here to support your success! 😊

2023年11月30日

We love Rebuy, super powerful tool that has helped us increase our UPTs, AOVs and customer LTV. We especially found value in our Merchant Success Manager, Max Trummer. Max goes above and beyond helping us bring our ideas to life, no matter what we throw at him. We especially appreciate that he is available during APAC hours and he's a wizard at writing scripts.

Life Cykel
オーストラリア
アプリの使用期間:約2年
Rebuyが返信しました 2023年12月8日

We love to hear Rebuy's been a game-changer for you, boosting UPTs, AOVs, and customer LTV! 🚀 Big shoutout to Max Trummer, your superhero Merchant Success Manager – he's a wizard at bringing ideas to life. Cheers to more wins together!

2023年12月8日

So far so good. The customer support team has been on it whenever there is a question or help is needed. Looking forward to utilizing the app even more going forward and hope that the current level of care and support being offered never changes.

Steer Smarts
アメリカ合衆国
アプリの使用期間:3ヶ月
Rebuyが返信しました 2023年12月18日

Glad to hear it's going well! 😊 Our customer support team is always here for you, and we're thrilled you've had a positive experience. We're excited about you exploring the app further, and rest assured, the level of care and support will remain top-notch. If you ever need anything, we've got your back! 🌟🚀

2023年12月12日

Tom on the Rebuy support team helped me work out problems with my free gift offer quickly and simply. This allowed us to stick to our original plan and have a successful promotion.

Steele Canvas Basket Corp
アメリカ合衆国
アプリの使用期間:6ヶ月
Rebuyが返信しました 2023年12月18日

Hey there! 🚀 Thank you so much for the shoutout! We're thrilled that Tom from our support team could quickly help you iron out the kinks with your free gift offer. It's awesome to hear that the assistance allowed you to stick to your plan and run a successful promotion. We're always here for you, so if you ever need more help or have further questions, just give us a shout! 🌟👏

2024年1月10日

Great product and amazing support!

Hickap
スウェーデン
アプリの使用期間:1年以上
Rebuyが返信しました 2024年1月12日

Thank you for the positive feedback! 🌟 We're thrilled to hear you're enjoying our product and the support from our team. Your satisfaction is our top priority, and we look forward to continuing to deliver great products and amazing support. 💪

2023年12月7日

Rebuy has been a great addition to our entire conversion funnel approach and with exceptional support with launch and crafting the experiences that best suit our needs. I can't say enough about our success rep Keaton who always goes above and beyond to provide insights, suggestions and assistance on bringing new strategies from vision to reality that support our growth goals. Rebuy has become a fundamental piece to our success, thank you!

airestech
カナダ
アプリの使用期間:8ヶ月
Rebuyが返信しました 2023年12月8日

Thanks a million for the love! 🌟 We're thrilled to be a key player in your conversion funnel, and it's fantastic to hear that Rebuy, along with the exceptional support, is hitting the mark.

Big high-fives to Keaton for going above and beyond! 🚀 Bringing new strategies from vision to reality is what we're all about, and we're stoked to be a fundamental piece of your success puzzle.

Here's to more growth and success together! 🎉

2023年11月29日

Support is awesome and they help to get lots of custom things done. Very impressed!

Tortilla Familia
アメリカ合衆国
アプリの使用期間:2年以上
Rebuyが返信しました 2023年12月1日

Thrilled to hear you're impressed with our support team! 🌟 We're all about making things awesome for you. If there's anything else you need, just give us a shout – we're here for you!

2023年11月22日

Rebuy has become - for good reason - an essential part of the DTC stack. However, like a lot of software, it's only as good as the support you receive. And that is why we have given it 5 stars. Monica, our Success Manager, was tireless, patient, and knowledgeable. As powerful a tool that Rebuy is, we probably would have given up on it if not for her.

Move
アメリカ合衆国
アプリの使用期間:12ヶ月
Rebuyが返信しました 2023年11月24日

We're honored to be an essential part of your DTC stack! Your 5-star rating means a lot, and we're thrilled to hear that Monica was able to support you. We're here to ensure Rebuy continues to meet your needs. If you ever need more assistance or have questions, don't hesitate to reach out. We appreciate your trust and support! 😊

2023年7月25日

By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on.

Cannot review the app yet, since we didn't use it, but their support is great.

Natural Heroes
オランダ
アプリの使用期間:11ヶ月
Rebuyが返信しました 2023年7月27日

Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.