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Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.
We're really sorry to hear about your experience. It sounds like we missed the mark in getting everything set up smoothly for you, and that’s not what we want for our customers. We will be talking internally with the team to see what we can do to make things right, and we’ll be in touch directly via email. Thanks for your patience!
It was excellent to be part of the 90 day program with Maria. Thank you for the audit and getting us on track with the high impact features including the smart cart.
We're so glad to hear that the 90-day program with Maria was helpful for you! It’s great to know the audit and smart cart features made a positive impact. We’re excited to see all the progress you’ll continue to make! 🚀
Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.
Thank you for sharing such a great review! 😊 We’ll be sure to pass along your appreciation to Dante—he’ll be so happy to hear that.
We've been using Rebuy for three years and the team always helps out right away whenever we need them.
Thank you for being with us for three amazing years! We’re so glad to hear that our team continues to be there for you whenever you need help. We look forward to supporting you for many more! 😊
Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)
Thanks so much for the kind words! We're thrilled to hear you're enjoying the app and our support. We're always working to improve and bring you even more powerful features! 😊
I love Rebuy, so easy to use with great manuals but what really makes them stand out is their support team. Bradley is a ROCKSTART and deserves a raise!
We’re so glad to hear this—thank you! 🎉 Huge shoutout to Bradley—we agree, he's a rockstar and we’re lucky to have him. We’ll make sure your kind words are shared with him and the team!
Rebuy has been great for our store! Easy to add different options to your smart cart. Nam was incredibly helpful!
Awesome to hear Rebuy’s working well for your store! 🙌 We're glad the Smart Cart features have been easy to use, and huge props to Nam for being such a great support. Thanks for the shoutout — we’re here whenever you need us!
The Anphonic team has been really helpful in driving AI-powered personalization through Rebuy. We've just installed it recently and are already seeing great results. Highly recommended it.
Awesome to hear you’re already seeing great results! 🙌 Thanks for the recommendation, and we’re excited to keep supporting you!
great support trying to get some things troubleshot. appreciate it Tom!
Thanks for the feedback! We're so glad Tom could help troubleshoot and get things on track for you. Don't hesitate to reach out if you need anything else! 👍
Rebuy comes with a lot of useful widgets. Most of the widgets are good. Some of the others, such as Smart Search, can be improved, but the support we have received from Bradley was incredibly responsive and proactive in addressing any issues or questions we've had. Recommend.
Thanks for the shoutout! Glad Bradley was able to help you out – we'll keep working on making our product even better. Appreciate the recommendation! 🙌