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Best app we've added to our site. Initially downloaded to try GWP and ended up replacing an Up-Sell/Cross-Sell app. The interface is VERY easy to use and doesn't have the frustrating limitations we ran into with the other app. The customer service team and knowledge is unparalleled. The speed and accuracy of their team is impressive.
Terrific! THANK YOU for sharing your positive experience! This make such a huge difference to our team and our business. We are thrilled to get the chance to work with you and your brand. So again, THANK YOU! 💥 🙏
We've been using ReBuy for a few weeks and it has been so easy to set up. If I had any questions or needed help with something a bit more technical, the support team was so responsive and helped come up with solutions unique to our business. I can't wait to get the rest of our widgets on the site and see how ReBuy performs!
App is powerful and does what we want it to do. The Rebuy support it is also super helpful and attentive; very quick to help us troubleshoot as well as tweak UI/UX within the widgets.
Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!
Terrific App. That said-- I don't think app is an appropriate definition for ReBuy; they are a must-have for any committed E-comm brand looking to scale.
We are thrilled to hear that you found our app to be terrific and a must-have for your brand and other brands looking to scale! Thanks so much for sharing your thoughts. Please let us know if there is ever anything we can do to help your continued success!
Matt is an absolute legend. His guidance was invaluable, it was also intertwined with kindness, patience and technical expertise.
We thank you for taking the time to share your positive review and experience of Rebuy! We are honored to be able to contribute to the success of your online store. If there is ever anything we can do to help, please do not hesitate to let us know! P.S. Matt is indeed a legend 😊
One of the must have apps to add to your store. We are only a couple of weeks in and it has been a solid addition to our site. The support team has gone above and beyond to help us get set up. Strauss is a stud and has been awesome to work with. 100% recommend this app and the team behind it.
This is so powerful and integrates SO many of the features we've been wanting to implement. Downloaded this app and deleted about five others. Their support is super helpful too and quick to respond!
Contacted the support as the smart cart doesn't work with the theme that is setup and after 5 days i am still waiting and nothing has been done. Even having access to my shopify they aren't contacting me anymore. Pretty disappointing as thats the only reason i haven't started my ads with a non working cart upsell. So now i will have to set everything up from scratch with a different app
Sorry for the poor experience! Our live chat support is only available M-F 9-5 EST and looks like we were in contact with you on Friday and then also touched base with you on Tuesday, our first day back in the office the following week (we take all US holidays off) with no response from you.
We are sorry the experience wasn't what you were looking for! Please feel free to reach out to me to directly and I would be happy to personally walk you through getting setup with Rebuy.
Please email me at dylan.gifford@rebuyengine.com
Thanks,
Dylan G
Director of Growth
The customer support is top notch -- they really went above and beyond to help us get our smart cart looking how we wanted. And we're already seeing some great results with it!
That's great to hear! We're so glad that our customer support was able to help you out and that you're already seeing positive results. We take pride in our customer support and are always striving to provide the best service possible. We look forward to hearing more success stories like yours!
A game-changer. If you do not have this product, you are leaving money on the table. Team is incredible, product is even better. Couldn't recommend more.