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Really helps with upsells and smart cart functionality as we don't have shopify plus yet. Also great customer support - e.g. Max Trummer from support jumped in to support our launch optimisation last minute and stayed with us until we were happy everything was set up properly. thank you!
Thank you so much for the kind words! We're thrilled to hear Rebuy is helping with your upsells and Smart Cart, even without Shopify Plus. Max is an all-star, and we're glad he could assist with your launch – we'll be sure to pass along your appreciation! 😊
Easy onboarding and great customer support. A serious company and product.
Thank you so much for the kind words! We're thrilled to hear that our onboarding and customer support made a strong impression. We'll keep striving to deliver a top-notch experience every step of the way! 🚀
Great onboarding process with the team. Informative & fast. Kalum has assisted in getting our team comfortable with the widgets & back-end set up which has helped tremendously. Already seeing results, can't wait for more!
We're thrilled to hear your onboarding experience was smooth and informative! It's fantastic that Kalum helped get your team up to speed and that you're already seeing results. Here's to even more success ahead! 🚀
Our customer success manager Monica has been such a help with A/B testing, providing helpful insight & also providing areas of opportunity. The team is always great to work with!
Thank you for the fantastic feedback! We're delighted to hear Monica has been such a valuable resource in your A/B testing and helping identify new opportunities. We'll make sure to pass along your kind words to her and the team! 😊
We use a few different platforms and plug-ins and Rebuy by far makes us the most revenue. We've enjoyed being able to test different features and widgets and really make the most we can out of it. Our Merchant Success Manager, Reza Zohouri, is so helpful and very communicative. We highly recommend Reza as your go-to person.
It’s fantastic to hear that Rebuy has been such a strong revenue driver for your business! We’re glad you’ve enjoyed experimenting with different features, and we’ll definitely pass along your high praise to Reza. Thanks for the recommendation and for being a valued partner! 💼🚀⬤
I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app.
The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating.
For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.
We are so sorry to hear about your frustrating experience. It's clear that the performance you received fell short of your expectations—and ours. We take this feedback seriously, and we will make sure the team reviews what went wrong here, especially regarding your support interaction. We will reach out to you directly so we can get things back on track and address these issues. Thank you for your patience.
Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!
Thank you for the kind words! We're thrilled Max was able to guide you through Rebuy so smoothly. Best of luck with your site launch—we're excited to see the impact it will have on your add-ons! 🚀
Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch.
Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!
Thank you for the glowing feedback! We're excited to hear that your experience with Rebuy has been fantastic and that you're already seeing a sales boost and improved UX. Huge shoutout to Aiman—we'll make sure to pass on your kind words! 🙌✨
Rebuy has been a great tool for us in having a seamless GWP experience, upselling our PDPs, and optimizing our minicart/checkout!
The support for Rebuys team has always been top notch! Specifically with our rep, Max.
Thank you for the awesome feedback! 😊 We're thrilled that Rebuy has made your GWP, upselling, and checkout experiences seamless. Max and the rest of the team are always here to keep delivering top-notch support whenever you need it!
It's the best app for upsells and cross-sells. It's pure conversion booster with a lot of amazing functionality, good design and great support. Everything so smooth and simple. I love to work with this app and use it in a few of our stores! Special thank you to Steven from support team for his fast help. Appreciate it!
Thank you for the awesome feedback! We're so happy to hear Rebuy has been a conversion booster across your stores and that you're loving the functionality and design. Huge shoutout to Steven for his quick support—he'll be thrilled to hear your kind words! 😊