Rebuy Personalization Engine

By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on.

Cannot review the app yet, since we didn't use it, but their support is great.

I would give this app, and their staff 10 stars, if I could. Incredibly easy to install and customers start reaping the benefits within moments as does our AOV. We set up the post purchase widget and tiered progress bar immediately and can't wait to really dive deep into the data sources to really customize more widgets. Christian has been AMAZING to work with, absolutely flawless. Every question we have had, every request, he has always answered promptly and really gone above and beyond for us. He has also provided us with several additional tools that will help us learn how to get even more out of Rebuy. This is easily the most valuable app that we have installed on Shopify at this time.

We have only been using Rebuy for a few weeks now, and I cannot speak more highly of the program and of the support team. The basic implementation of Rebuy was simple and made even easier by our AWESOME success manger, Janet. With her help, we have already seen a sizable lift in AOV in just this short time.

In addition to this, we first started using Rebuy during Black Friday… and during Thanksgiving dinner, I gave thanks to Janet for saving Black Friday. Due to the complexity of our store’s BFCM deals, Rebuy lacked some technical features needed to run said deals. Rather than taking that at face value, Janet worked with me up until Thanksgiving Dinner (literally) coming up with work arounds and solutions. I am THRILLED to say that thanks to Janet (and her lead Aaron!), we were able to get the all BFCM elements up and running, which led to our business having its biggest sales day in history. I cannot speak more highly of Janet’s her patience, deep understanding of Rebuy, and willingness to go above and beyond. And, Rebuy has been great :)

Worth it. So far so excellent. Support is A+. Installation was straightforward and there are a multitude of options offered for cross-sells and upsells. Look no further, these guys are moving in the right direction.

I'M BACK with a 5 month review -- This is essential in your app stack. Been using Rebuy for over 5 months now and not only have we substantially increased our AOV but the tools available allow for a high level of personalisation. The support is next level. I can’t speak positively enough about the team going above and beyond with any interaction I’ve had. Not just being nice - but being competent - massive win! Rebuy seems to continually put resources into building and creating a tool with even more capability for merchants. 6 on 5 stars for Tom & Gary. 100% would use again and again and again. Thanks Rebuy.

The smart cart is a great feature and the main reason we rate the app so highly. This feature is 100% worth it. With many SKUs it can be difficult for customers to know what else they should purchase, AI recommendations make it a simple process.

The post-purchase feature was recommended to us but needs improvement when it comes to tiered offers. For example, if a customer adds an item post-purchase and now hit the free shipping threshold it is not applied to their order creating customer service issues. This is a big deal for us as we want our customers to have the best experience possible on our site by getting offers they have qualified for.

Rebuy support overall is ok. They only have chat support and it is PST which is not great for us on the east coast. Most questions will happen first thing in the morning when there is 0 support. We prefer having a phone number to call where we can quickly resolve issues which is not the case with Rebuy. It can take many messages back and forth over a few hours to resolve issues/answer questions. Support is very helpful and tries their best to resolve issues, for us it's more of an issue when there is an urgent matter.

The platform itself is not super difficult to use but there is a lot you will miss without having someone to guide you. It was a bit of a struggle with figuring out best practices and setting up specific offers without reaching out to support. You can schedule a call with a team member to talk you through some features which I found to be VERY helpful. I would recommend doing this when you first get the app. Aiman was straight to the point and taught us what we needed to know to get started. Be prepared to put a decent amount of time into learning the ins and outs of this app.