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je suis extrêmement déçu du service client ! ils sont bon qu'a envoyé des pages et ne résolve pas les problèmes,
pourtant il y' a réellement un beug, aucun de mes amis n'a réussi a s'inscrire !
Et meme pire j'ai perdu de l'argent avec cette APP , a chaque fois que je l'active cela perturbe les clients qui ne reçoivent pas leur code promo ....
Thanks for your review, we really appreciate the feedback. :)
I just answered your ticket, as we are working on your request the best we can. Could you please reply back? We would love to solve it for you, so that Recart can bring your subscribers and extra sales. :)
Thanks, waiting for your reply.
Very buggy. I had it installed on my same store, but changed the name and domain. I reinstalled it and it wouldn't let me change any of the data (store name, domain, etc) and still billed me the $29 after I uninstalled it. I want a refund
Thanks for the review, we always appreciate the feedback. :)
Being able to change the domain address from within the app would be a huge security risk for our users, including yourself.
This is why we are happy to do the domain change or even an account migration for you ourselves.
All you need to do is write us a message via your Recart dashboard and we'll get back to you within a couple of hours with an update.
Regarding a refund please get back to us via email or your dashboard and I'd be happy to re-open the case for you to make sure every concern of yours is addressed appropriately.
I have tried this app for messenger retargeting and abandoned cart. I have not got improvements. As Recart offers 30 days or an initial 7 days trial and a trial extension of 21 days for completing 3 easy goals (completed), you get charged $29. It's confusing and a way to steal you money. I would NOT recommend using this app.
Thank you for the review! :)
We do offer a 7+21 day free trial, and even if the trial period expires we never start charging you unless you activate your paid Recart subscription manually on the billing page.
Our support team is always more than happy to help you if you're confused about our billing system - or anything else really - so please feel free to get in touch anytime! :)
They broke my themes, my product picture is not appear since i installed. The report is fake and they report a sales that never happened.
Thank you for your review we really appreciate it.
As we have also answered your concern about your new theme back then, with the Turbo theme, there's a small thing you need to pay attention to.
The default settings of Turbo Theme blocks our service, but don't worry, you can easily solve it. There should be an option to activate to 'Sports mode' in your theme's settings.
Our support team is always more than happy to help you if you're confused about how the extra sales are generated - or anything else really - so please feel free to get in touch anytime! :)
still figuring out how it works, they say its free trial, but when you install it they ask you to write a nice review about them and do othr things to extend the free trial
Thank you for your review, we always appreciate the feedback.
When you sign up for Recart, you start an initial 7 days of free trial. We indeed offer an extension to up to 28 days through completing simple actions.
I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren't allowed to do so and we highlighted this fact on the Extend Your Trial page as well. We offer a trial for other goals such as 'enabling Messenger subscription', etc.
Our support team is always here to help you if you have any question so please don't hesitate to contact us! :)
your system sucks ! i cant even connect to your system, cant login even ive already sign up, do something about this .
Hi,
I'm sorry that your first experience with Recart was not the best.
I sent you an email addressing the problem, please get back to us and we'll help fix this issue as soon as possible!
Best,
Recart Support team
All the reviews on this app have been great so we gave it a shot. We found it to be virtually useless over 2 weeks. Wouldn't recommend.
Thank you for your feedback!
We're sorry to hear that you didn't get the results you were hoping for.
Our team has tried to get in touch with you via multiple channels, however we didn't hear back from you.
Feel free to get back to us via our in app support or via support@recart.com and we'd be happy to reset the trial period for you as well as help with optimizing your account to achieve the best results.
Best Wishes,
The Recart team
Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!
Thank you for your review, we are sorry you had an unpleasant experience with our app.
Please note that Recart has no effect on the pricing and the delivery of Sponsored Messages, this is completely handled by Facebook. Also, the subscribers Recart collected belong to your Facebook Page, you do not lose them by uninstalling the app.
Recart offers a 14-days free trial, once it expires you can subscribe to a paid plan, and only then you would be charged.
We have reached out to you via email to clarify the issues and we are looking forward to hearing back from you.
Best,
Recart team
This app displays fake stats. You need to catch it quick when it shows that it recovered 1 cart. Then go check the order that has the same amount spent and you can check the shopify conversions. You will see that person did not come from fb messenger.
Thank you for your feedback!
Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts page’ listing each and every recovered cart including the recovery link the customer used.
If in the future you’re unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We’d be happy to provide you with additional data of the purchase to confirm the conversion’s authenticity.
From the first day I installed this app, the app did not connect with my facebook page. Got Customer Service help - replied after a few hrs - and page got connected. I played around with the app a little bit. Made some abandoned cart messages.
The next day, the app disconnected from my facebook page again. Got help, fixed it. But no abandoned carts showed up in the app, despite having a list on Shopify.
Then, the app disconnected a THIRD time - And it got fixed again. The CS was suggesting a bunch of possible reasons, like changes to my facebook security settings, antivirus, etc. None of which are applicable in my situation.
So my abandoned cart messaging system still does not work and the customer service seems to be calling me Stephanie now (who is this?) and did not fully answer my questions.
To top it off, I got daily marketing emails asking how I'm connecting with customers etc - well, I'm not, because your app is not working and none of your technicians and customer support is able to identify why.
I wonder how you get so many good reviews if you're not able to fix these fundamental issues I'm experiencing with your app?
Thank you for giving us feedback!
We're very sorry that your first experience with Recart was not the best. Please know that there was a technical issue on our side which resulted in a Facebook page connection loss and it affected more of our merchants. Once we have identified the cause of the issue, our developer team has started to fix it immediately. We're sorry that you were one of the merchants who had to experience this.
We sent you an email addressing your abandoned cart issue, please get back to us and we'll help fix this issue as soon as possible!