Recart: SMS & List Growth

Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.

UPDATE TO THE CEO'S RESPONSE:

Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you.
What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude and condesending to us from the very begining. So much so that we had to call her out on in some of the emails, which I will gladly share with anyone that wants to read them.
What also can't be dismissed is that Recart had entered into an agreement with us to which they did not fullfill. Instead what Alice did was nothing. Because Alice couldn't do her job, what she did was run up our bill over $3000 dollars and then expected US to pay it off completely "or else".
Then you Soma, the CEO, got involved. You again said we need to pay the full balance or you would suspend our account. Again, a balance your company ran up because YOU failed to honor the agreement. I offered a payment arrangement to which you declined and suspended my account before a weekend. I could not send text to my customers for the weekend which cost me sales. Then on the following Monday, you decided you would accept my payment arrangements. YOU suspended my account for the weekend to intentionally hurt my business. Then when you decided to re-activate my account, my number NEVER got verified. I couldn't send a text for an entire week! All this while I was trying to get away from your company. It took less than a day for the new company to get my number verified. My guess, the number was never submitted by your company to get verified. Another intentional act on your part to hurt my company. So did I get a little upset with your company and send some emails telling you how I felt about Alice....I sure did! Were some of those on the unprofessional side, yes. But YOUR actions, caused my reaction. Alice is far from professional and you SOMA, not taking responsibility for your company failures and trying to put it on my company and then intentionally hurting my company and family.....take a look in the mirror. This would have NEVER happened if you and your company had any integrity and did what they said they were gong to do.

Anyone reading this, please feel free to reach out and ask for emails. I will gladly send them to you. This company has gone downhill drastically since we had signed on with them. If you don't do what they demand, they will hurt you. ALSO, you DO NOT HAVE IMMEDIATE ACCESS TO THE CONTACTS THEY COLLECT FOR YOU. You have to request your contact list and then they will get it to you, when they can. You pay for them to collect that data, you should immediate access to your property.

This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.

I just realized all my emails were sent to the spam folder, also, no new features in the past 6 months...

I'm a 1-year user. DO NOT RECOMMEND

$$$$ Far too expensive, trust me!
And if you want to cancel you need to contact their team which is very annoying.

Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month.

Would only recommend to people who have a large budget, its not that great and a 'competitors have FREE options' that can do everything this tool does.

This was a pretty good app during the trial. I really liked it. The data by the way is incomplete and there are many errors. While my trial was live this company apparently changed hands and the price more than doubled.
After much thought I decided to give it a try and pay for the app. I signed up. Nothing has happened. The app is not working. I'm paying but nothing. I see a few collected emails here and there, but nothing like before. I have uninstalled and reinstalled it and nothing. Slow response by support to my inquiries. I'm going to have to cancel the service and request a refund or contact my credit card company for non-delivery. I am so disappointed. I was hoping that this would be a good thing.

update - 1/25/2019
the app still charging us??

Recart - Messenger Marketing & Abandoned Cart Toolbox (Uninstalled)

$29.00

Recart Paid Plan: 2019-01-18 - 2019-02-17

I made sure to wait a bit before posting my review to watch how the app worked.

I am always on the hunt for more data that can help me contact and bring back my customers. I really feel any customer who makes a cart has a good amount of interest, you just need to help them along in the purchase. People are busy and on the go and they simply forget you.Not because your unforgettable but because they have so much going in there phone world, there carrying around a little computer all day long and browse many sites.

Because of this you must grab and hold then anyway you can until you become a staple in there minds.

I love using my checkout abandonment app, i can Re-Target those people and it works but what about the carts? Until now i was losing 100% data on people who where placing things in there carts and leaving and i had no idea how many!

I was happy to see how many people liked products and what ones and added them to the cart however did not complete the sale YIKES!

I love that this app gives you a popup so when they go to place items in there carts they now have the choice to enter there email and now i have that data collected so i can re-target them with there carts. The downside would be the people who do not enter there emails you can not re-target and that's a shame and i hope will be a upgrade in someway to grab them to.

Overall the extra data and emails i am collecting and able to make more sales from makes me very happy. I really think this app gives you an insight into what your customers love the most and what items in your stock our the hottest!

I will give this app a 95% A and hope that there is an upgrade to re-target the other people who do not enter there emails in the future. I would also like to see an option to have more then 3 re-target emails i prefer a few more. I like the ability to try harder to bring my customers back. Maybe if they could just click and save there carts with say there Facebook profile somehow it would be less work for them and we would capture more. Just an idea.

This app is worth your time and yes you should install and use it! you must have this data and you have to re-target! This app is worth the money!

Happy and thank you!
www.dirtysouthvintage.com

Doesn't work at all and difficult to find how to unsubscribe. I'm not satisfy. I paid 3 months for nothing

This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still
Can’t fix the issue. I recommend researching for a different app

App does not work properly..keeps sending cart reminders to customers that have already completed an order (and sending them the 10% off discount cart reminder to really infuriate customers!..have been waiting a long time for a response from the developer who cannot seem to fix the problem..they don't respond to emails asking when it will be fixed..terrible service, app has caused me more issues than benefits

This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.