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This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.
Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us.
We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future.
Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service.
If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward.
Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.
At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, Vivien, one of the CS Support just tell us that their experience with Sponsored Messages is still the same, it is a hit or miss, meaning they are not confident that the app performance will work for us.
Thank you for your review, we are sorry you had an unpleasant experience with our app.
Please note that Recart has no effect on the delivery of Sponsored Messages, this is completely handled by Facebook.
We reached out to you in a separate email to make sure your Sponsored Message setup is correct.
Best,
Recart team
There are tons of cart apps out there. You can know that this app is doing its job!
Easy
Effective
And beautiful
Super feature rich app that provides all the functions we need for managing abandoned carts and more.
I almost deleted this app because it didn't seem to be doing much for me. However, I decided to reach out to the team first and ask if they had any tips. We turned on some additional functionality and it has been extremely effective since then. I'm happy I didn't delete it - that would have been a big mistake.
The team is very nice and helpful.
Thanks for your feedback :)
We're happy to help you anytime, so please don't hesitate to contact us in the future.
-Recart team
We love using Recart. The app is intuitive and easy to use. They have awesome technical support, but what's really blown us away is the support around strategy, ideas, and implementation of those ideas directly with their team. So rad!
Hi there,
We are delighted to read your glowing review! Your satisfaction is our top priority, and your kind words mean the world to us.
Thank you for highlighting our team's exceptional customer service. We take pride in providing a helpful and enjoyable shopping experience for every customer.
Your feedback is truly invaluable as we continuously strive to improve our offerings. We are committed to exceeding your expectations and making you a lifelong customer.
Thank you again for choosing us. We look forward to helping Keep Nature Wild continue to grow and share your amazing apparel with as many people as possible!
Best,
The Recart Team
Recently had a small issue and the customer support was awesome. Solved my problem immediately. Thanks a lot!
Thanks so much for your kind words!
We're always happy to help, so please don't hesitate to reach out to us if anything else comes up.
- Recart team
Great product! Has brought a lot of value to our business!
I have been used the app more than 6 month. That's very good messenger marketing. Super support can help you any issues in the app. Recommended!
Thanks a lot for your kind words! Your feedback means a lot to us.
We're always happy to help, so please don't hesitate to get back to us if anything else comes up. :)
I just realized all my emails were sent to the spam folder, also, no new features in the past 6 months...
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few emails go to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we'll improve our emails in the future to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
We've released a lot of new features in the past and we are about to launch several more next month!
