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Multiple times somebody has used this app to create fraudulent click funnels to produce their own affiliate commission and Recomsale doesn't seem willing to investigate for me. Poor communication, long delays in responses, and overall negligence in preventing this type of behavior is a big concern.
I have been working for days to try to get a member of Recomsale's team to produce logs to see who turned automatic approval for affiliates on and off. They did this to allow a certain account to be approved and this cost my company money.
There is no translate feature, so I had to do this myself. And when I set up the features I found out that the system doesn't support 2 different commission/discount campaigns. You can't have a 10% commission + discount campaign for your influencers, while having a 5% commission + discount campaign for affiliates...
Also, when someone gets invited by a friend, they will receive a randomized discount code, which in default can not be combined with product discounts, and support says they can't change the default. Which is super odd for a "discount software". So you will need to manually adjust this every single time a randomized discount code will be generated for a "potential customer". I would assume that businesses will lose a lot of money, since many customers will simply just leave if the discount code doesn't seem to work.
BUYER BEWARE
This is NOT an affilliate program - it is a simple referral program.
It all looks flash, but so-called affiliates only earn commission if their affilliate code is entered every time a purchase is made.
REFERRAL APP = one time rewards to get new customers
AFFILIATE APP = Recurring rewards every time an introduced buyer makes a purchase.
This is a dishonestly mislabeled referral app.
Very nice app and positive points for keeping all of the apps sign up and reporting functions on your Shopify website. But after setting up some test accounts the app would track clicks but not purchases, which sort of defeats the point. Tried chatting with their support but they could not figure it out, they sent it to a higher level of tech but no word back from them a day later. Might be worth trying out but open several test accounts to see that it is tracking before unleashing your affiliate program on the www.
Hi New Hill Farms,
We sincerely apologize for the delayed response to your inquiry. Our team has been diligently investigating the issue you raised, but unfortunately, we encountered a disruption as you had uninstalled the application midway through the investigation.
We understand the inconvenience this may have caused and deeply regret any frustration it may have brought. In order to provide you with a thorough resolution, we kindly request you to reinstall the app and give us another opportunity to address and rectify the issue. And our specialist will contact you.
Your feedback is invaluable to us, and we are committed to ensuring your satisfaction. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter promptly.
Best regards,
RecomSale
Very nice support and application I recommand all days !
Support client très réactif . Top application !
The support team is very helpful. Great program.
ist gut wäre toll wen auf deutsch
Best Affiliate Marketing
Awesome customer service. Kath helped me a lot with my requests, I highly recommend
I just wanted to express my sincere gratitude for the assistance you provided regarding the affiliate management application. Your support was incredibly helpful, and your expertise made the process smooth and straightforward. I appreciate the time and effort you put into answering my questions and providing clear guidance.
Thank you once again for your excellent service—I’m looking forward to successfully using the application with the confidence your help has given me.
L'application est intuitive et très bien optimisée, je recommande!!!
nice app
perfect
Service excellent
really love this affiliate
East yo use
This app is totally cool.
I love!
everything works perfectly and they help you very well!
thank you so much to Jessca she was so Helpful :)
Amazing customer support for an exceptional app!
funciona perfecto y además es gratis
10/10
Support contacted me in 3 minutes after asking a question on a Sunday.
They are truly great
I started to use this app today(21/04/2024), since they have quick customer care everything is fine
I installed this app and I had a problem with the settings, Donna from the support team solved my problem asap and the most important thing for me was Donna very friendly behavior and it means a lot to me.
quick response. easy to set up
fast and efficient
Quelques jours que j'utilise cette application. Je la trouve assez intuitive et les fonctionnalités sont excellente pour ma boutique. Merci pour la possibilité d'avoir un forfait gratuit qui permet de tester les fonctionnalités. Très bonne app!
Thank you for your help.
Amazing such quick response when needing help!!!
Donna was amazing, she guided me on how I can change images. The app is so easy to set up.
Must have app! Highly recomended!
PERFECT APP! NICE SUPPORT TEAM! JUST WOW!!
great!
Easy to use and very useful
GOOD
Excelente!
tiptop
Great customer service and simple set up.
Great so far, user friendly and definitely what i was looking for, to help me professionally add my new influencer.