Xero & QuickBooks Smart Sync , 66 avaliações

Avaliação geral
4,9
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
    62
  • 3% das classificações são de 4 estrelas
    2
  • 0% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
    1
  • 2% das classificações são de 1 estrelas
    1
14 de outubro de 2021

The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.

School Depot NZ
Nova Zelândia
14 days usando a aplicação
Questão respondida por MicroAngel 25 de outubro de 2021

I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved.

I reached out privately with a solution to void any mistakenly sent invoices on your behalf.

We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon!

All the best!

UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.

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