ReConvert Upsell & CrossSell
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
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I still have yet to get the app generating revenue as I feel some parts are confusing however whenever I’ve needed help or assistance the costumer service from shafta has always been amazing
Hi Bear & Roo,
Thanks for the feedback and for being with us for over two years - we really appreciate it! 😊 We're so happy to hear Shafta has been amazing in helping you out.
We’d love to help you get ReConvert generating revenue. Let us know what’s confusing, and we’ll personally guide you through it! Your success is super important to us, and we’re here to make sure everything works perfectly for your store.
Looking forward to hearing from you and hopefully turning that 3⭐ into a 5⭐!
Happy ReConverting!
Jordan
Customer Care Supervisor
I recently explored ReConvert and found their pricing model a bit unclear upfront. Here’s what I learned:
Trial Period: They offer a generous 30-day free trial, which is great for testing the app’s features and assessing its value.
Post-Trial Fees: After the trial, the cost depends on your store’s total order volume, plus 0.75% of additional revenue generated by the app. While this seems performance-based, it may not suit smaller businesses with fluctuating sales.
Important Note: Billing begins automatically after the trial, even if the app remains inactive. This can catch users off guard if they forget to disable or fully utilize the app.
Pros:
The trial period is a good opportunity to experiment.
The app seems focused on increasing Average Order Value (AOV) and profits.
Cons:
Automatic billing, regardless of usage, feels restrictive.
Transparency in pricing could be improved with a clearer breakdown of potential costs upfront.
Final Thoughts: While ReConvert may work well for businesses ready to leverage its tools actively, I’d advise keeping a close eye on your trial end date to avoid unexpected charges.
As to Customer Service, Saumya did an excellent job to assist me during the installation and answering my questions.
Hi
Thanks for your feedback! We’re happy you enjoyed the trial and that Saumya provided great support. Our pricing is shown clearly on our slider here (https://reconvert.webflow.io/?utm_source=shopify-app-listing&utm_medium=shopify-app-listing-english&utm_campaign=shopify-app-listing-english&utm_id=shopify-app-listing#shopify), and our 24/7 support team is always available to help with any questions.
I’ll be reaching out to you directly as well - I’d love to address your concerns and hopefully get you even happier with ReConvert!
Best
Jordan
Customer Care Supervisor
Although not what I was looking for, the help service was great
Thank you for your feedback ST!
Glad your experience with our 24/7 care team was great.
Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to build what you are looking for!? Our Product Managers regularly check feature requests so if we're able to do something, we try our best to do so!
Best wishes!
Jordan | Customer Care
I miss the old interface, but the customer care is great, I had some problem and the support guide me through all the steps!!
Thank you for your feedback! Glad your experience with our 24/7 care team was great.
We appreciate your honesty regarding the old interface and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to build what you are looking for!? Our Product Managers regularly check feature requests so if we're able to do something, we try our best to do so!
Best wishes!
Jordan | Customer Care
This app looks like a good.
But Anastasia of this support don't know well about features of this app.
I have requested to her about a feature of this app but she said me that the feature doesn't exist continue.
Bad support!
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
You ask the whole time for a review
Thank you for your feedback! Yes we do as we love our app and our support efforts getting the wide public support they do! We have 4.9*s on average which is fantastic!
Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
This is a cool app. I really like it. I think it's one of the best apps out. I'm new to using it but I think It has a nice UI
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
I am still trying to figure it out, but Alex was very helpful and knowledgable. I feel that It may take time to get it underway
Thank you for your feedback! Alex is great!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Thank you Anastasia! The app could use some work but Anastasia was awesome!
Thank you for your feedback! Anastasia sure is great!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
When I first installed the app I left a 5 star review, the app performance is good and the concept is amazing. However I integrated my orders from Etsy store into Shopify - so that i could manage stores in one place and THIS APP charged me for orders that did not sell on this platform! Though it was quickly resolved from Eric and i was refunded for the amount, I was turned off by this experience and have decided to uninstall as I need to know I wont incur (unfair) extra charges when running my business.
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care