ReConvert Upsell & CrossSell

Hi Pink Life,

I was truly surprised to see your review 😟, as most of our merchants find exceptional value with ReConvert - many even achieving over 4000% ROI! 🚀 It looks like you didn’t complete the 30-day no-risk trial or reach out to our 24/7 customer care team for assistance. From what I can see, you installed the app on 21 November 2024 and uninstalled it the same day, then reinstalled it on 2 December and left a review shortly after. I’m genuinely confused... 🤔

We’re here to help you succeed and ensure the app works perfectly for your store. Leaving a review like this without fully exploring the app or allowing us to assist isn’t helpful to you, us, or other merchants who rely on accurate feedback.

If you’re open to giving ReConvert another shot, we’d love the chance to help set you up for success. 💪 Feel free to reach out anytime - we’re happy to support you every step of the way!

Best regards,
Avraham
Customer Success Director

Hi

I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!

Please come back to me by email, so I can assist you personally.

Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI!

Best regards 😊

Avraham
Customer Success Director

Hi,

Thank you for your feedback, and I’m really sorry to hear about the difficulties you experienced setting up the app.

Our 24/7 support is available to assist with getting set up. There is a very quick on-boarding wizard that helps the majority of our merchants get setup.

I'm going to reach out privately to assist

Best regards,
Avraham
Director of Customer Success | ReConvert

Hi,

Thank you for your feedback, and I’m really sorry to hear about your experience and that you feel your time was wasted.

I want to clarify that ReConvert fully supports all Shopify-supported features, including checkout upsells. However, it’s true that Shopify limits certain checkout functionalities, like using checkout upsells, to Shopify Plus merchants due to their platform restrictions, not our own.

We always strive to provide a clear experience, and we’ll definitely take your feedback into account to make sure this information is more visible. I’m sorry for any confusion this caused, and if you have any questions or need help with another feature that doesn’t require Shopify Plus, we’d be happy to assist.

I'm going to reach out privately to assist

Best regards,
Jordan
Customer Care Supervisor | ReConvert

Hi,

I'm really sorry to read your review as we were already speaking via message to resolve this for you.

Please come back to me so we can sort this for you!

Jordan
Customer Care Supervisor

Hi AA,

I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies).

Please come back to me by email, so I can assist you personally.

Thank you for your patience and understanding.

Best regards 😊

Avraham
Customer Success Director

Hi 👋

I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan.

Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform.

While I wish there was more we could do, this is something that is beyond our control.

Best regards

Avraham
Director of Customer Success
ReConvert

Ciao

Mi dispiace che tu abbia avuto qualche problema con la nuova versione.

Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :)

Voglio davvero risolvere questo problema per te.

Avraham | Customer Success Director

M,

Thank you for sharing your experience. I'm sorry to hear about your frustrations.

Our records show that:-

- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).

Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.

On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.

On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.

I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.

Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.

Thank you again though for taking the time to share your perspective.

Best regards

Avraham | Customer Success

Hi there,

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I've been trying to call and email you but got no answer.

I really want to solve this issue for you.

Avraham | Customer Success Manager