ReConvert Upsell & CrossSell

ReConvert Upsell & CrossSell

Rezensionen (5.415)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 96 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
15. April 2024

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

TweetShirt.com
Vereinigte Staaten
Mehr als 3 jahre mit der App
ReConvert 💵 hat geantwortet 17. April 2024

Hi, I've emailed you, could you check it out and come back to me? 🙏

Avraham | Customer Success Manager

5. September 2024

new update is very bad

Misno
Frankreich
24 tage mit der App
ReConvert 💵 hat geantwortet 12. September 2024

Hi

I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!

Please come back to me by email, so I can assist you personally.

Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI!

Best regards 😊

Avraham
Customer Success Director

26. September 2024

terrible rip off

Serendipity Australia
Australien
Etwa 2 monate mit der App
ReConvert 💵 hat geantwortet 29. September 2024

Hi,

I'm really sorry to read your review as we were already speaking via message to resolve this for you.

Please come back to me so we can sort this for you!

Jordan
Customer Care Supervisor

Bearbeitet am 30. Mai 2024

consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell.

I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.

Toltrazuril Shop
Vereinigte Staaten
4 monate mit der App
ReConvert 💵 hat geantwortet 30. Mai 2024

Hi there

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I've been trying to message and email you but got no answer.

I really want to solve this issue for you.

Avraham | Customer Success Manager

14. März 2024

We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.

BUYSALESMY
Portugal
Mehr als 3 jahre mit der App
ReConvert 💵 hat geantwortet 17. März 2024

Hi!

Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support.

I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!)

Jordan | Customer Care

EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse.

Would you please get back to me so we can solve your issue, I promise we can solve this for you :D

14. Juli 2024

Don't get any post purchases now that the app has been updated. How can I get the Original version back?

Alpha Aspect
Vereinigte Staaten
3 monate mit der App
ReConvert 💵 hat geantwortet 16. Juli 2024

Hi AA,

I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies).

Please come back to me by email, so I can assist you personally.

Thank you for your patience and understanding.

Best regards 😊

Avraham
Customer Success Director

8. Oktober 2024

need plus plan to edit checkout!!

very bad

808TRUCK Shop
Vereinigte Staaten
14 minuten mit der App
ReConvert 💵 hat geantwortet 10. Oktober 2024

Hi 👋

I’m sorry to hear that you're disappointed about not being able to add upsells at checkout without a Shopify Plus plan.

Unfortunately, this limitation is set by Shopify, not ReConvert, as Shopify only allows upsell options at checkout for Shopify Plus customers. This restriction applies to all upsell apps across the platform.

While I wish there was more we could do, this is something that is beyond our control.

Best regards

Avraham
Director of Customer Success
ReConvert

Bearbeitet am 9. Mai 2024

Do not recommend
By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.

EliteFlare
Vereinigtes Königreich
8 tage mit der App
ReConvert 💵 hat geantwortet 5. Mai 2024

Hi there S,

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I've been trying to call and email you but got no answer.

I really want to solve this issue for you.

Avraham | Customer Success Manager

12. Juli 2024

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

YOUJOY
Italien
Etwa 3 jahre mit der App
ReConvert 💵 hat geantwortet 14. Juli 2024

Ciao

Mi dispiace che tu abbia avuto qualche problema con la nuova versione.

Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :)

Voglio davvero risolvere questo problema per te.

Avraham | Customer Success Director

21. Juni 2024

IMPOSIBLE USAR ESTA APP TODO COMPLICADA QUE PORQUERIIIIA

myGadgets4You
Chile
2 monate mit der App
ReConvert 💵 hat geantwortet 23. Juni 2024

Hi there

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager