ReConvert Upsell & CrossSell
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
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Disappointing. Not one upsell after a month trial, AND they charged me 7.99 despite the fact that I was less than a day notifying them that I decided not to use the app after no sales.♂️♂️ Such a disappointment.
Additionally, it was annoying and difficult to install❌
Overall Verdict: ZERO upsells after 1 month when I make half a dozen a week using a different app that works well but is hella expensive.
Sadly, Can't recommend this app, the customer service or their policies. My experience was negative from day 1 to now.
Hi Alex,
Really sorry to hear this was your experience. We totally understand how frustrating that charge must have felt, especially after you’d already uninstalled. I was away last week, or I’d have handled it right away.
If you're open to giving us another shot, we'd love the chance to make it right - feel free to drop us a message and we'll sort it.
Either way, thanks for trying ReConvert and for the honest feedback.
Avraham
Director of Customer Success
ReConvert
This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.
Review edit:
I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.
I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.
Edit # 2 -
Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.
I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:
I am a small business, recently started in February, haven't built up a lot of organic traffic yet.
1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.
2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.
3. When testing the app, the layout looked clean.
4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.
5. I achieved 0 upsells as a result of this app.
6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.
App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.
In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.
If you are a store that has some decent traffic and sales, this app is worth a shot.
Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.
Hi there SP
I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Director
Once installed the app can't load :(
Hi Snugs Official,
Thanks for your feedback, and we’re really sorry for the issue you experienced. This was caused by a Shopify API problem that temporarily affected some stores, but it has now been fully resolved.
If you’d be open to reinstalling, ReConvert should work as expected. If you run into any issues, you can refresh your store’s connection using this link:
🔗 https://app.reconvert.com/api/auth/refresh-scope?shop=YOUR-STORE-URL (replace "YOUR-STORE-URL" with your actual store URL, without https:// or / at the end)
We’d love the chance to turn your experience around! If everything is working smoothly now, we’d really appreciate it if you could update or reconsider your review, as this issue was completely out of our control but has been fully fixed.
Let us know if you need any help - we’re here for you! 😊
Best,
ReConvert Team
no me deja abrirlo, no se si será por mis navegadores, pero he probado en varios y nada
Hola,
Nos hemos puesto en contacto contigo directamente.
Lamentablemente, fuiste una de las tiendas afectadas por un problema con la API de Shopify que afectó a algunas tiendas durante 48 horas.
Si puedes reinstalar ReConvert, deberíamos poder solucionarlo para que puedas usar la aplicación líder en ventas adicionales.
Te hemos enviado la información de restablecimiento por correo electrónico.
Si ReConvert funciona correctamente, te agradeceríamos que actualizaras o eliminaras tu reseña. Las reseñas tienen un gran impacto en nuestro negocio y, dado que este problema estaba completamente fuera de nuestro control, nos encantaría tener la oportunidad de solucionarlo.
Muchas gracias por tu tiempo y espero que podamos mejorar tu experiencia. 😊
Saludos,
Jordan
Supervisor de Atención al Cliente
ReConvert
Alex was helpful when I asked for help. But what I dislike about this app is that it is not user-friendly and difficult to grasp, so I uninstalled it and looked for a different app.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
The app adds a lot of value, and for the most part, I am very happy with it.
However recently I have not been able to edit the thank you pages. The first time I contacted support they solved the issue within the day, 1 week later the same issue happened again. I reached out to support and it has been 7 days with no updates, and I am unable to make the changes I need to optimize and generate more revenue.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
Purely post sale upsell funnels.
Customer has already paid, once the upsell is activated. I cannot imagine customer will purchase again once he has already made original purchase.
I has no upsell sales at all.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
The application works well for upsells. The support is quite reactive and it is easy to use. I hope we'll use it for a long time. EDIT: You may have problem for conversions tracking
Hi there,
Thank you for your review! Are you sure you reached out to the support? I can't find your ticket :)
I also tried calling you but didn't get an answer.
Conversion tracking & pixel setup is always done from the checkout settings section in the Shopify dashboard. Shopify has created this detailed guide about how to set it up for the post-purchase upsell page. You can read more about it here:
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/pixel-tracking-post-purchase-page#add-the-post-purchase-page-script
Please get back to me so we can solve you issue,
Looking forward to hearing from you!
Eric | ReConvert CEO
Beware, These guys can add up their billing even in less than 50 orders. After sending multiple emails to support team now finally they fix this issue. I'd not recommend this app
Update 18/4/24
Were you refunded here? If so Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
---------------------------
Hi there,
Eric here, CEO of ReConvert.
Thank you for your honest review. I deeply apologize for the bad experience you've had with our app.
We did actually charge you and a few other stores due of a mistake one of our developers made. We're actively going through all the affected stores and refunding them 1 by 1.
This is definitely not the way we operate and we'll never charge differently from the pricing plans mentioned on our website.
Please get back to me at eric@reconvert.io I'll make sure you get proper compensation and get you the perfect 10/10 support you deserve to get from ReConvert.
Looking forward to hearing from you and fixing your experience,
Eric | ReConvert CEO