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I used to love Reconvert when it was a simple thank you page upsell now it's too complicated. New features are great but why am I being forced to use them if I ONLY want to use the thank you page upsell. It's mandatory to incorporate some complicated funnel now which is unfortunate as I now have to delete the app and use another simpler app.
Hi Khila,
This is Eric, I’m the CEO of ReConvert.
Thanks for giving us a chance, I just saw your review and I wanted to personally reach out and apologize for the experience you’ve had with our app.
It is not mandatory to create complex funnels in order to use our thank you, page editor. All the awesomeness we've had with the previous version of the app is still there, we just added some more powerful features to support the needs of more stores.
After all, we do have over 35,000 merchants actively using our app on their Shopify store :)
I was wondering if there is any chance we can jump on a call so I can show you how to use the new features in a simple way :)
This app is my business and it’s very important to me, please give me a chance to change your mind and give you the experience you deserve :)
Could you please get back to me?
Looking forward to hearing from you,
Eric.
Not as good as AfterSell. I could have made more in upsell revenue if I kept AfterSell, but I wanted to try this app to compare. Conclusion = keep AfterSell
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
I quite like this app, lots of ways to cross sell and upsell which is just what I need. Easy to use, user friendly templates.
Thank you for this positive review! 🙏
Väldigt bra app. Gjorde så jag sålde fler produkter till samma person! Enkel att använda och väldigt användbar
Tack för det 4-stjärniga betyget!
Vi är glada att du gillade vår app och skulle älska att höra hur vi kan göra den till en 5-stjärnig upplevelse för dig. Dela gärna med dig av dina tankar! care@reconvert.com och fråga efter mig, Jordan, så ska jag göra mitt bästa för att försöka implementera detta åt dig - om vi kan! 🙏😊
Med vänliga hälsningar!
Jordan | Customer Care
Reconvert is a wonderful app, the features have basically brought me extra 20% in sales, as customers who just finished a purchase, have an option to get a big discount to buy again, and they are doing it!
We glad we managed to get you such great results from the order status page! Thank you for the review! 🙏😉🤑
I really want to recommend this app. they work very perfectly with all the installation and "how to do" they have great integration with my fav apps like SMSBUMP and KLAVIYO
Also, the app increases my AOV already after 24 hours so it really pays off very quickly! not mention that it free for 30 days + you do not need to scare it mess up your pixel the app work great with Google Tracking Code Fb Pixel and Trackify app so all good to go!
Highly recommended app!
WOW WHAT A GREAT REVIEW! 🙏🙏🙏
Thank you so much! We're happy to hear you liked our integrations with SMSBump and Klaviyo, and that it increased your conversion rate!
Super valuable app! The "Thank You" page has a 100% open rate, and this app lets you customize it and make upsells in a very simple way. The support was also very quick helping me with a request I had. I really recommend it!
We glad you liked the upsell features we provide for the thank you page :)
Thank you for your AWESOME review!
The support team answer very quick and are helpful and kind, definitely makes the process a breeze :)
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
Great, got a sale in like 3 minutes! Pretty easy to install and i was able to choose a checkout theme easily. Overall, probably worth the price,
Thank you for your 5 star review 👍
What a great app for cross sell and upsell on the thank you page, you can collect customer birthday and conduct surveys, also the 17track order tracking feature is great. Thank you!
Thank you! Yeah, we really noticed no one is providing an option to track orders from the thank you page, so 17Track is a great option :)