ReConvert Upsell et Cross Sell , 4 553 avis
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Super application, simple d'utilisation avec une équipe à l'écoute et toujours disponible. Je recommande vivement.
Merci pour votre avis 5* - cela signifie tout pour nous !
Toujours là pour toi 🖤
Jordan | Customer Care
With over 2500% ROI it's absolutely worth the investment to have this on our store!
Amazing to see how your store is truly harnessing the power of ReConvert technology!
Thank you so much for your 5* Review! Always here for you! 🖤
Jordan | Customer Care
Support is good - I think it is time for an update in terms of how things should look as it feels very 2017 and I can't change the accept button color to anything other than black or white which others have this ability. It would be great to see this app have a refresh of its internal dashboard which is optional but main thing is the checkout thank you page, these could be displayed better or we should have access to more options in terms of modern styling.
Thank you for your valuable feedback! We're glad to hear that you've found our support to be helpful. We understand your concerns about the appearance of the checkout thank you page and the limitations you've encountered with button color customization. Your feedback about modernizing the internal dashboard and providing more styling options is duly noted.
We're constantly striving to improve ReConvert, and your suggestions are invaluable to us. Enhancing the user experience and providing more flexibility in design options are priorities for us. We'll definitely take your suggestions into consideration as we work on future updates.
If you have any further thoughts or specific features you'd like to see added, please feel free to share them with us. We're here to ensure that ReConvert meets your needs and exceeds your expectations. Thank you for choosing ReConvert, and we appreciate your support!
Great customer serivice by Lee-ann and the ReConvert team. Still going through the setup process, but so far the app looks like everything we're looking for.
That's wonderful to hear! We're glad to know that you've had a great experience with Lee-ann and our team. We're here to provide top-notch customer service every step of the way. If you have any questions or need assistance during the setup process, please don't hesitate to reach out to us. We're committed to ensuring that ReConvert meets all your needs and exceeds your expectations. Thank you for choosing our app, and we're excited to see your success with it!
Great Customer Support by Vladimir. He helped me in no time and made my life so much easier.
Fantastic app, as well!
Thank you for your 5* review - it means the world to us!
Vladimir sure is super!
Always here for you 🖤
Jordan | Customer Care
Jordan at the customer service was really helpful and professional. Managed to solve everything quickly. Thanks a lot for your help!
Hi Manó!
Thank you so much for your 5* Review. It was a total pleasure helping you - We are delighted you're happy 🖤
Always here for you 🖤
Jordan | Customer Care
Awesome app, really nice features and Customer Support is incredible. Shoutout to Alex! Really kind and willing to help. He suggested me changes to my funnels and offered to make every single change himself!
Thank you for your 5* review - it means the world to us!
Alex sure is great! Always goes the extra mile! Thank you so much for your review and the time taken to write it!
Always here for you 🖤
Jordan | Customer Care
Reconvert has been an awesome app for us and helped us to increase our average order value. The customer service team even went above and beyond to make sure that our post purchase funnel was fully optimized. 100% would recommend.
Thank you for your glowing review! We're thrilled to hear that ReConvert has been an awesome app for you and has helped increase your average order value. Providing excellent customer service and ensuring your post-purchase funnel is fully optimized are our top priorities, and we're glad our team went above and beyond to assist you. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance or have any questions, feel free to reach out. Thank you for choosing ReConvert, and here's to continued success!
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi!
Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support.
I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!)
Jordan | Customer Care
EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse.
Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care