Avis (5 419)

Note globale
4,9
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
31 décembre 2020

Rápidos y concisos genial, espero que puedan ofrecer más detalles en soluciones prácticas para ventas, así aumenten su valor como aplicación

LoremFF Shop
Espagne
9 minutes d’utilisation de l’application
ReConvert 💵 a répondu 4 janvier 2021

Gracias por tu reseña. Haremos todo lo posible para mejorar la aplicación😎

19 mai 2020

אפליקציה עשר,נראית מצויין ושימושית ביותר,אין על ריקונברט גאווה ישראלית שירות מעולה שמעלה את אחוזי המחירות בוודאות

pure evil drip
Israël
6 minutes d’utilisation de l’application
ReConvert 💵 a répondu 19 mai 2020

תודה על המשוב שלך. צוות התמיכה שלנו תמיד כאן כדי לעזור לך 24/7

18 juillet 2020

The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!

The Candleberry® Candle Company
États-Unis
Environ 2 heures d’utilisation de l’application
ReConvert 💵 a répondu 30 juillet 2020

Hi there,

This is Eric the CEO, thank you for taking the time to write your review and I apologize for the bad experience you've had with our app, The issues you described can be explained by internet connection issues, it also possible that we had a bug in the app, either way, we can solve your problem.

The live chat support(which is there 24/7) was there to help but it seems like you didn't reach out for help.

We tried reaching out via Email, Facebook messenger, DM in Instagram & even called you but couldn't get any response. Would you please get back to us so we can fix all the problems you had, and I promise we can!

We can also set up the app for you if you'd like.

Looking forward to your reply, and I apologize again for the inconvenience,

Eric | ReConvert CEO

25 juillet 2020

guys is it free? which means I don't have to pay till I reach 50 orders per month ... Or after the 30 days trial have to choose a payment plan and not free anymore?

the jewellery house
États-Unis
4 minutes d’utilisation de l’application
ReConvert 💵 a répondu 25 juillet 2020

Thank you for your 5 stars review. Yes, it's free if you have less than 50 orders per month. You don't need to choose any free plan as well.

29 janvier 2021

An excellent app that helps boost your sales. It is easy to use, and customer support is very friendly.

Parmora
Pays-Bas
3 minutes d’utilisation de l’application
ReConvert 💵 a répondu 29 janvier 2021

Thank you for this 5 stars review🙏 Our support team is always here to help you 24/7😎

2 février 2024

Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus

Jones & Co. Leatherworks
États-Unis
Environ une heure d’utilisation de l’application
ReConvert 💵 a répondu 3 mars 2024

Hi there

I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets.

We have been unable to locate your account via the information provided.

I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.

Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you.

In the meantime, we'd appreciate it if you updated your review.

Jordan | Customer Success Manager

12 juin 2024

Betrouwbaar en snelle bezorging

yara Nederland
Pays-Bas
ReConvert 💵 a répondu 16 juin 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Was there someone in particular who assisted you today? Let us know care@reconvert.com :-)

Always here for you 🖤

Avraham | Customer Success

Modifié le 1 octobre 2020

The one star is because they keep emailing me even though I deleted the app as it wasn't what I was after. I asked them to remove me off their database and tried to unsubscribe but continue to get sent emails. Very bad practice! Update: now they have seen my review the messaging has got worse to the point of stalking! They have sent me messages via Facebook, my website chat and WhatsApp asking me to remove my review. Do they not realize the reason they got the 1 star review was because of all the messaging in the first place?!

SportsBra
Nouvelle-Zélande
13 minutes d’utilisation de l’application
ReConvert 💵 a répondu 1 juillet 2021

Hi there,

Thank you for the honest review, I apologize for the inconvenience. We strive to provide excellent customer support, but our company is built by people, and people sometimes make mistakes.

We made a huge mistake with the way we treated you so I wanted to reach out personally to apologize.

If there is anything we can do to get you to give us another chance or make things right please feel free to message me directly at eric@reconvert.io

Good luck with your store, and I'm here if you need me,

Eric | ReConvert CEO

3 novembre 2021

J'ai voulu mettre l'application et depuis je n'ai plus de popup panier. Du coup impossible pour les gens de faire une conversion. Ne mettez surtout pas cette application.
I wanted to put the application and since I have no more popup cart. So it's impossible for people to make a conversion. Do not put this application.

Flowrette
France
13 minutes d’utilisation de l’application
ReConvert 💵 a répondu 23 avril 2022

Mise à jour le 1er décembre 2022.

Nous voyons que vous utilisez toujours l'application et il semble que tout va bien, mais nous ne pouvons toujours pas obtenir de réponse de votre part, veuillez nous répondre afin que nous puissions voir s'il y a toujours un problème.

Sinon, merci de mettre à jour/supprimer cet avis :)

Hâte de vous entendre,

Éric.

Bonjour à tous,

Merci pour votre avis. Je m'excuse pour le dérangement :)

Nous avons essayé de vous contacter plusieurs fois pour comprendre le problème, nous avons envoyé des e-mails, soumis des formulaires via le site Web, essayé de vous contacter via Instagram et Facebook et même essayé de vous appeler.

Nous serons plus qu'heureux de résoudre le problème pour vous une fois que vous nous aurez recontacté. S'il vous plaît, revenez vers moi et réglons le problème pour vous afin que vous puissiez commencer à générer plus de revenus dans votre magasin !

Éric | ReConvert PDG

22 décembre 2023

Es una estafa dice q hay plan gratis pero t quieren hacer pagar 799 euros al mes el soporte cada vez que escribes te cambia el gexto automaticamente para poner cosas extrañas

Mi Casa
Espagne
12 minutes d’utilisation de l’application
ReConvert 💵 a répondu 18 avril 2024

We’re truly sorry to see your experience didn’t meet expectations 😔

We take your feedback seriously and would appreciate the chance to address your concerns.

Could you please contact me at care@reconvert.com with "Jordan" in the subject line?

We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊

Best wishes

Jordan | Customer Care