ReConvert Upsell et Cross Sell
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (2 642)
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Disappointing. Not one upsell after a month trial, AND they charged me 7.99 despite the fact that I was less than a day notifying them that I decided not to use the app after no sales.♂️♂️ Such a disappointment.
Additionally, it was annoying and difficult to install❌
Overall Verdict: ZERO upsells after 1 month when I make half a dozen a week using a different app that works well but is hella expensive.
Sadly, Can't recommend this app, the customer service or their policies. My experience was negative from day 1 to now.
Hi Alex,
Really sorry to hear this was your experience. We totally understand how frustrating that charge must have felt, especially after you’d already uninstalled. I was away last week, or I’d have handled it right away.
If you're open to giving us another shot, we'd love the chance to make it right - feel free to drop us a message and we'll sort it.
Either way, thanks for trying ReConvert and for the honest feedback.
Avraham
Director of Customer Success
ReConvert
This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.
Review edit:
I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.
I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.
Edit # 2 -
Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.
I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:
I am a small business, recently started in February, haven't built up a lot of organic traffic yet.
1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.
2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.
3. When testing the app, the layout looked clean.
4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.
5. I achieved 0 upsells as a result of this app.
6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.
App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.
In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.
If you are a store that has some decent traffic and sales, this app is worth a shot.
Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.
Hi there SP
I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Director
The app adds a lot of value, and for the most part, I am very happy with it.
However recently I have not been able to edit the thank you pages. The first time I contacted support they solved the issue within the day, 1 week later the same issue happened again. I reached out to support and it has been 7 days with no updates, and I am unable to make the changes I need to optimize and generate more revenue.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
It is meh. It doesn't work with personalized products because you can't direct shoppers to the product page... and if you do NOT direct them to the product page you'll spend your time contacting customers manually 1 by 1 to get their customization details. The product comments do not sync to Shopify or Klaviyo. And the birthday form is pre-populated with today's date, so more than half of the 100+ submission I received were with the current date, making this feature pretty much useless also.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
Purely post sale upsell funnels.
Customer has already paid, once the upsell is activated. I cannot imagine customer will purchase again once he has already made original purchase.
I has no upsell sales at all.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
The application works well for upsells. The support is quite reactive and it is easy to use. I hope we'll use it for a long time. EDIT: You may have problem for conversions tracking
Hi there,
Thank you for your review! Are you sure you reached out to the support? I can't find your ticket :)
I also tried calling you but didn't get an answer.
Conversion tracking & pixel setup is always done from the checkout settings section in the Shopify dashboard. Shopify has created this detailed guide about how to set it up for the post-purchase upsell page. You can read more about it here:
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/pixel-tracking-post-purchase-page#add-the-post-purchase-page-script
Please get back to me so we can solve you issue,
Looking forward to hearing from you!
Eric | ReConvert CEO
Beware, These guys can add up their billing even in less than 50 orders. After sending multiple emails to support team now finally they fix this issue. I'd not recommend this app
Update 18/4/24
Were you refunded here? If so Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
---------------------------
Hi there,
Eric here, CEO of ReConvert.
Thank you for your honest review. I deeply apologize for the bad experience you've had with our app.
We did actually charge you and a few other stores due of a mistake one of our developers made. We're actively going through all the affected stores and refunding them 1 by 1.
This is definitely not the way we operate and we'll never charge differently from the pricing plans mentioned on our website.
Please get back to me at eric@reconvert.io I'll make sure you get proper compensation and get you the perfect 10/10 support you deserve to get from ReConvert.
Looking forward to hearing from you and fixing your experience,
Eric | ReConvert CEO
While the premise of the app is good, there are some things you might want to consider beforehand. The first is that you will be charged for every sale you make on Shopify, not just the ones generated by the app. They make this clear, but it is odd to take credit for something you didn't contribute to. They mention in their help docs, "We built it in a way that makes sure the ROI on the app is always positive." This leads one to believe that the ROI numbers are being artificially inflated. The other problem is specific to Printify users. There is no integration with them. If a customer buys an upsell item, it is not communicated back to Printify, leading to the customer missing part of their order. HUGE issue, lack of automation, and unbelievably time-consuming for high volume stores to check each order manually to look for upsell items. Their tagging system doesn't work either as I found out, hoping for a workaround. Hopefully, your experience is/was better than mine, but ReConvert is a pass.
Hi there, this is Eric the CEO.
First of all, thank you for the honest feedback. I tried calling your number but got no response, could you please get back to us? :)
The order editing feature is built to support Shopify, it's near impossible for us to support all other apps directly, so we expect other apps to build support for Shopify order editing (it's a basic requirement for fulfillment apps). We can reach out to Printify and ask when they're planning on supporting order editing & I'm 100% sure it's on their roadmap.
If Printify does not support order editing It's a much bigger issue than ReConvert upsells and you should be aware of this and communicate this to them. One thing you can do to solve this, for now, is to set the app to create a new order instead of adding the item to the original order (let me know if you need help with that).
To make things clear, we do not charge based on generated revenue because many of our stores are using the app for features such as birthday collectors, surveys, order tracking etc. Therefore, it wouldn't make sense for us to charge based on revenue, since these widgets don't generate any revenue.
That said, you will still get an insane ROI on the app if you set it up right, I don't mind jumping on a call and going over all the issues you have, I promise we can figure things up together
One last thing, you said that the tagging system isn't working, can you please explain what didn't work for you so we can fix it? We take bugs very seriously.
Please get back to me, I'll do my best to make sure you get a better experience with our app next time :)
Eric.
Not as good as AfterSell. I could have made more in upsell revenue if I kept AfterSell, but I wanted to try this app to compare. Conclusion = keep AfterSell
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.
Your input truly makes a difference! 😊
Best
Jordan | Customer Care
trop dar
support under the name shafta, helped me as much as possible with my problems, I am very grateful to him for his help
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Great service, easy to use UI and the support staff Riya was super helpful!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
how i can get review
Hi there! Not totally sure what you meant, but if you’re asking how to get reviews for your own store, ReConvert can definitely help with post-purchase upsells and flows that encourage happy customers to leave reviews.
If you meant something else, feel free to reach out via live chat - we’re happy to help! 😄
Really great and fast support!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
AMAZING so helpful, timely and responsive - GREAT service!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I just started using it, but CS responds very quickly and efficiently!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
great support
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Thank you for your wonderful work
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I was given such grief help and response so fast and I wasn't even asking for the help I was trying to figure something out and all of a sudden a little box popped up in the corner and the lady helped me so well I am very happy thank you very very much
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I recently installed the ReConvert app on my Shopify store, and I was extremely impressed with the support I received from Alex. He guided me through the entire setup process and ensured everything was configured perfectly for my store. Although I haven’t seen results yet since I just started using the app today, I’m very happy with the excellent support and availability Alex provided, which made the onboarding experience smooth and stress-free. I’ll be sure to return and share my feedback on the app’s performance once I start seeing results. Thank you!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Jordan helped me out pretty fast. Good customer service.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
bueno
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 4* review and I'm pleased you are happy!
How could we improve? Let us know! care@reconvert.com
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I've had this app for a while, but haven't jumped fully in as we're waiting on some operational updates first. That said, when I reached out I was helped within seconds by Alex. He got my issue solved, went above any beyond, and checked in to see if I needed anything else. Looking forward to using this app more. Thank you Alex!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
with regret donot usefull anything from it
Hi Pink Life,
I was truly surprised to see your review 😟, as most of our merchants find exceptional value with ReConvert - many even achieving over 4000% ROI! 🚀 It looks like you didn’t complete the 30-day no-risk trial or reach out to our 24/7 customer care team for assistance. From what I can see, you installed the app on 21 November 2024 and uninstalled it the same day, then reinstalled it on 2 December and left a review shortly after. I’m genuinely confused... 🤔
We’re here to help you succeed and ensure the app works perfectly for your store. Leaving a review like this without fully exploring the app or allowing us to assist isn’t helpful to you, us, or other merchants who rely on accurate feedback.
If you’re open to giving ReConvert another shot, we’d love the chance to help set you up for success. 💪 Feel free to reach out anytime - we’re happy to support you every step of the way!
Best regards,
Avraham
Customer Success Director
Great service by Alex and very fast at replying, top guy
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Good app for upsells and Riya was very helpful!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Alex answered quickly and helped me set up an awesome upsell, thank you!!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I would definately recommend the app to others. I was having a little trouble understanding the set-up to my Reconvert app and Riya came to the rescue. See helped me to understand the whole process and I'm looking forward to using the app for many years.
Mike Jastrzebski
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
J'ai dès ma première utilisation eu besoin d'accompagnement.
J'ai pu chatter avec Riya de Reconvert !
Très réactive et m'a été d'une grande aide §
Merci Riya, merci re convert !
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Great app, great customer service, Shafta was relieving!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Very nice, excellent service and great team.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Very informative information.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Ash helped me further to fix an issue I had with a feature which wasn't applying. He was super helpful, in checking my setup and got it working smoothly for my store :)
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Rapidité de réponse et clarté de l'explication
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
bEST CUSTOMER SUPPORT EVEN
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Absolutely everything was amazing and I am very pleased with the assistance, it is just professional!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Reconvert is amazing and Riya is really helpful. 100% recommend!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Riya was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Riyad helped me a lot and quickly responded to my issue!
She is very professional and kind, thank you so much!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Riya was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
sehr netter Kundenservice
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
ALEX à répondu à mes questions et m'a rassuré merci
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Alex was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Tudo ok!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Fast and great service! Riya resolved my issue within minutes and made it so easy. Excellent app and team! 5/5
great support
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Ash, helped me with my store needs! Thank you!!!!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Ash was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Ash was super helpful and quick to respond.!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Ash was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Merci Alex !!
SAV de qualité !
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Alex was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
L'agent est patient et connait bien le logiciel
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert