Upsell.com (ancien ReConvert)
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Avis (2 789)
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This app hasn't made me money (yet) for the price, but they have great customer service!
Thank you for the feedback! We're glad you've had a great experience with our customer service. We’ve tried contacting you a few times to help with your setup. Please check your messages or reach out to me directly at shay@upsell.com. We’d love to help you configure everything so you can start generating revenue as soon as possible!
Saumya gave good support in processing my refund as I accidentally installed the apps twice. Trial is only for first time use.
not bad
Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price.
The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).
Thanks for sharing your experience, and I’m really sorry you feel that we let you down here.
It’s great to hear ReConvert drove solid upsell results at the start. We completely understand how frustrating it is to lose margin due to shipping miscalculations, and we should’ve done more to help when you reached out. The truth is, some of this may be down to Shopify's own platform, but I'm happy to look into this for you.
We’d love the chance to review this properly with you, especially as Shopify has made ongoing changes to the post-purchase checkout that may affect how shipping behaves with upsells. If you’re open to it, we’ll investigate the issue fully, walk you through any limitations or fixes, and make sure you’re not left covering the cost for something avoidable.
Appreciate the honest feedback - it’s exactly what we need to do better.
I'm contacting you, kindly come back to me so we can try to get this sorted for you!
Avraham
Director of Customer Success
ReConvert
Customer service is fast to reply and very helpful. But the app itself made the upsell process on our store very awkward and clunky. Then we were charged really high fees for any upsellf that were made. There's definitely better options out there.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
This app looks like a good.
But Anastasia of this support don't know well about features of this app.
I have requested to her about a feature of this app but she said me that the feature doesn't exist continue.
Bad support!
Thank you for your feedback!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
I still have yet to get the app generating revenue as I feel some parts are confusing however whenever I’ve needed help or assistance the costumer service from shafta has always been amazing
Hi Bear & Roo,
Thanks for the feedback and for being with us for over two years - we really appreciate it! 😊 We're so happy to hear Shafta has been amazing in helping you out.
We’d love to help you get ReConvert generating revenue. Let us know what’s confusing, and we’ll personally guide you through it! Your success is super important to us, and we’re here to make sure everything works perfectly for your store.
Looking forward to hearing from you and hopefully turning that 3⭐ into a 5⭐!
Happy ReConverting!
Jordan
Customer Care Supervisor
Anastasia on the Support chat was a BIG help! Initially it seems like a breeze to set up, but there are alot of little quirks and weird ways to turn off discounts that are not very intuitive and you have to turn things on and off in multiple places... It was a little frustrating to be honest. Also, there is definately a slow down in my store after instal. Especially on the post purchase page. The offers do not load immediately. They take a good 15-20 seconds to load up, which by that point I feel like the customer has already moved on past the thank you page ...
Thank you for your feedback! Anastasia is great.
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Although not what I was looking for, the help service was great
Thank you for your feedback ST!
Glad your experience with our 24/7 care team was great.
Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊 Could you let us know here:- https://feature-request.reconvert.io/ and make sure you tag your request with the tag 'flow builder'.
Please email care@reconvert.com and write Jordan in the subject and we can try to build what you are looking for!? Our Product Managers regularly check feature requests so if we're able to do something, we try our best to do so!
Best wishes!
Jordan | Customer Care
Mi página web funciona en Latinoamérica, pero la aplicación no trae la opción para idioma o para traducirle al idioma Español, alguien sabe si esto es posible?
¡Gracias por la calificación de 4 estrellas!
Estamos encantados de que haya disfrutado de nuestra aplicación y nos encantaría saber cómo podemos convertirla en una experiencia de 5 estrellas para usted. ¡Siéntete libre de compartir tus pensamientos! care@reconvert.com y pregunta por mí, Jordan, y haré todo lo posible para intentar implementar esto por ti, ¡si podemos! 🙏😊
¡Los mejores deseos!
Jordan | Customer Care
