Avis (5 220)

Note globale
4,9
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
1 août 2024

Im not going lie, the application is hard to navigate and it can get very confusing. But overall, the customer service is wonderful and very helpful and answers right away! The application is good for upselling items in your store and automatically does it for you and collects data for you can have a better understanding where your audience is targeting and coming from. Its a good app, just needs a better interface so it can be user friendly.

MagniPros
États-Unis
Environ 2 ans d’utilisation de l’application
ReConvert 💵 a répondu 6 août 2024

Hi

Thank you for your 4* review on the app store. Glad Anastasia was able to help so much!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.

I've emailed you, can you come back to me?

Thanks!

Jordan
Customer Care

12 août 2024

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

ViviBlu
Australie
Environ 2 mois d’utilisation de l’application
ReConvert 💵 a répondu 14 août 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful.

Could you let us know via live chat or care@reconvert.com how we could make this 5* for you?

Always here for you 🖤

Avraham | Customer Success

25 septembre 2024

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

juceei
Suède
Environ 21 heures d’utilisation de l’application
ReConvert 💵 a répondu 29 septembre 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy!

I'm glad Saumya was able to help you!

If 4 *s is good, is 5* not better? :-) How can we get this to 5* for you? We want all our customers (or as many as possible!) to have 5* experiences!

Always here for you 🖤

Jordan | Customer Care

15 juillet 2024

I just started building the first flows in the app, and I can say there is a lot of room for improvement.

when it comes to highlights, it would be amazing customer support as Saumya is a huge help for me during onboarding to the app! She is not there just to answer on all of my questions and assist me during work, but also proactively checking on a process

Mein Shop
Allemagne
4 mois d’utilisation de l’application
ReConvert 💵 a répondu 17 juillet 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Saumya was a huge help! She is doing great!

Always here for you 🖤

Avraham | Customer Success

12 août 2024

Great support function. Ash was really helpfull!

Köttbutiken
Suède
Plus d'un an d’utilisation de l’application
ReConvert 💵 a répondu 13 août 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful.

Could you let us know via live chat or care@reconvert.com how we could make this 5* for you?

Always here for you 🖤

Avraham | Customer Success

27 août 2024

So far so good. The customer service was quick and very helpful to get me up and running.

Krinkle Paper Co
Afrique du Sud
23 jours d’utilisation de l’application
ReConvert 💵 a répondu 29 août 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy!

Glad Customer Care was able to assist!

What could we do to make this a 5* experience for you - let us know (care@reconvert.com)

Always here for you 🖤

Avraham | Customer Success

14 juillet 2024

Still figuring out the app but it's great , have just deducted 1 point because the downsell trigger is not yet live . I have to mention a guy named Alex from the support team. He was really helpful and gave instant replies and helped me understand post purchase conditions, widgets really well.

OmniMart
Inde
2 mois d’utilisation de l’application
ReConvert 💵 a répondu 16 juillet 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Alex is great - I'm so happy he helped you!

Always here for you 🖤

Avraham | Customer Success

25 octobre 2024

This app was reviewed by a few people, gtrying it out and had some issues setting up again which shafta helped with me again quickly. Appreciated

a1-z1
Canada
Environ 3 heures d’utilisation de l’application
ReConvert 💵 a répondu 28 octobre 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy!

How could we improve?

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

1 septembre 2024

Very professional Support Team. Riya was more than helpful!

Alosage
Botswana
13 jours d’utilisation de l’application
ReConvert 💵 a répondu 3 septembre 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy!

Glad the team were quick and helpful in getting you up and running!

What could we do to make this a 5* experience for you - let us know (care@reconvert.com)

Always here for you 🖤

Avraham | Customer Success

22 juillet 2024

Great support and help from Riya but the onboarding setup still say it is not setup even that it is.

JL3D-Shop
Suède
4 jours d’utilisation de l’application
ReConvert 💵 a répondu 24 juillet 2024

Hi

Thank you for your 4* review on the app store. Glad Riya was able to help so much!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.

I've emailed you, can you come back to me?

Thanks!

Avraham
Customer Success Director