ReConvert Upsell アップセル＆クロスセル , 4,563件のレビュー
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Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star
Thank you for your 5* review - it means the world to us!
We want our merchants to be as successful as possible and we grow with them! That's how we have always rolled and will continue to roll 📈
Always here for you 🖤
Jordan | Customer Care
I had a few issues with some incorrect billing amount, but the management team promised to sort it out.
Hi V
Thanks so much - Happy to have helped. 🖤
Avraham | Customer Success Manager
This App is best for reconverting conversions. Alex is best with his customer service and I am so happy he solved all my inquiries with patience. I will definitely be using this app on all my other stores.
Thank you for your 5* review - it means the world to us!
Alex sure is great!
Always here for you 🖤
Jordan | Customer Care
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
The customer service is absolutely amazing, I had a problem and Avraham from Reconvert helped me with it thoroughly! I’m so grateful! Defiantly download this app because if you do ever need support, they’re so helpful!
Hey A!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to help you in the end to achieve the result you were looking for!
Always here for you 🖤
Avraham | Customer Success
There are a lot of disappointing apps in the Shopify App Store that are poorly designed, confusing, and just don't work. This is not one of them. I'd never installed or used a post-purchase upsell app before, but it was a breeze using this because you can visually see the flow you're building, and it all worked as expected. This app absolutely deserves its high rating.
Great job to the ReConvert team!
Thank you for your 5* review - it means the world to us!
We appreciate you taking the time to tell us about how highly-regarded you consider our app to be! We also think so (but then we could be accused of bias! 😉 )
Always here for you 🖤
Jordan | Customer Care
I loveddd this app! I don't even know why I deleted it, but I am back. Customer Service agent assisting me and gave the best service.
Thank you for your 5* review - it means the world to us!
Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!
Always here for you 🖤
Jordan | Customer Care
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Hi there,
Sorry you seem to have had some issues with the app!
I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you.
Avraham | Customer Success Manager
This app never fails to increase AOV. I really appreciate the inexpensive cost, too!
Thank you for your 5* review - it means the world to us!
We want our merchants to be as successful as possible and we grow with them! That's how we have always rolled and will continue to roll 📈
Always here for you 🖤
Jordan | Customer Care
Dealing with Alex from ReConvert has been an absolutely fantastic experience. They've promptly addressed all my inquiries and provided assistance with integrating their platform. The outcomes have truly exceeded expectations
Thank you for your 5* review and I'm pleased you are happy!
Looking forward to seeing how your other store feels about ReConvert too! 😉
Always here for you 🖤
Avraham | Customer Success