ReConvert Upsell アップセル＆クロスセル
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Reconvert used to be a trustworthy company but ever since they introduced changes to their app, it has been awful. Both the service provided and the flexibility of features, customizations is terrible. A simple change of widget text color causes difficulties and left with nothing but future promises. Outrageous!!!
Hi M
I’m Jordan, the Customer Care Supervisor at ReConvert. I’m so sorry to hear about your experience - it’s definitely not the impression we want to leave. We know how important customization and flexibility are, and I regret that we didn’t meet your expectations.
While some features are limited at the moment, I’d love to connect with you directly to see what we can do about the widget color and any other concerns you have. We’re committed to finding a solution for you and making things right. I've messaged you by email; please come back to me asap!
Thank you for sharing your feedback - it truly helps us improve. Please don’t hesitate to reach out!
Best regards,
Jordan
Customer Care Supervisor, ReConvert
On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.
Hi there,
Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :)
I've been trying to call and email you but got no answer.
I really want to solve this issue for you,
Eric | ReConvert CEO
Not recommended. Buggy as hell. Support is fast and ok. But the app is really time consuming. You can not make standard templates and use them everytime. You need to set the same things often again. Time consuming.
Hi there,
Sorry you seem to have had some issues with the app!
I have sent you an email. We are currently in communication...
I really want to solve this issue for you.
Avraham | Customer Success Manager
Esperienza negativa.
Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso.
Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata
Lamentamos mucho que su experiencia no haya cumplido con sus expectativas 😔
Tomamos en serio sus comentarios y agradeceríamos la oportunidad de abordar sus inquietudes.
¿Podría ponerse en contacto conmigo en care@reconvert.com con "Jordan" en la línea de asunto?
Estamos aquí para ayudar y estamos ansiosos por aprender qué podemos hacer para convertir esto en una experiencia de 5 estrellas, que es siempre nuestro objetivo. 😊
Los mejores deseos
Jordan | Customer Care
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there
I'm sorry to hear you feel disappointed with the ReConvert app.
The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not.
It's a shame to see you go and I can assure you that this is not our typical customer experience.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store.
Our email is care@reconvert.com - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too.
In the meantime, we'd appreciate it if you updated your review.
Jordan | Customer Success Manager
Another Lousy app...Suddenly charged me without notification.
i just installed it but have not used it. It also charges me .. this is 3rd time happening..really lousy apps
Hi there,
This billing was indeed an issue on our side and you were refunded immediately with compensation, so it seems like this issue has been solved.
I wish you would reach out to our amazing support team that is available 24/7 for you instead of just writing a bad review on the app store. An issue like this can be solved in a minute.
Especially considering that the app had an ROI of 716% compared to what you've charged wrongly, any other merchant would be super happy with such results.
This is not the first time you've done this with our apps, leaving a bad review once a single thing isn't working for you without asking for help, but we do wish you all the best and good luck with your store.
We're here if you ever wish to talk or give our apps another chance.
Eric | ReConvert & Minta CEO
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
We’re truly sorry to see your experience didn’t meet expectations 😔
We take your feedback seriously and would appreciate the chance to address your concerns.
Could you please contact me at care@reconvert.com with "Jordan" in the subject line?
We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊
Best wishes
Jordan | Customer Care
It could be incredible, however it doesn't integrate with other product fulfillment apps like LuLu Direct or Printful and scapegoats taking responsibility for the issue by putting it on Shopify.
We’re truly sorry to see your experience didn’t meet expectations 😔
We take your feedback seriously and would appreciate the chance to address your concerns.
Could you please contact me at care@reconvert.com with "Jordan" in the subject line?
We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊
Best wishes
Jordan | Customer Care
doesn't work all the time, support wasn't great.
Hi there AA
Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Manager
Having many of my bundle upsells got unpaid, contacted support to get help, still not resolved after 5 days. You asking why I'm going to zipify then... Why we should pay for an app for if there is no help for a big issue in your app ?
Hi there,
Eric here, CEO at ReConvert
Thank you for giving us a chance, & I apologize for the inconvenience. We have a developer working full-time on your issue, but it seems to be a bit more complex than we anticipated.
I can assure you that we did not forget about you and do anything we can to solve your issue and make you a happy customer :)
I hope this issue will be resolved within 2-3 days.
I tried reaching out and couldn't get you on the phone.
Please get back to me at eric@reconvert.io and let me make your experience better, you can communicate directly with me until this issue is solved,
Eric | ReConvert CEO