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The support here is great if you get Vladimir. The other reps are not so knowledgeable. I had to discontinue usage though because there were a lot of bugs with the app and it's a bit slow to load. The only reason I am giving them 3 stars is because Vladimir was so helpful along the way, but they really need to improve certain features of the app, which according to him, they are.
Thank you for your positive review! Great to know Vladimir served you well!
We appreciate your honesty and are eager to hear how we can improve. Please let us know what changes or features would enhance your experience to 5 stars. 🙏😊
Please email care@reconvert.com and write Jordan in the subject and we can try to resolve this and work through any issues together.
Best wishes!
Jordan | Customer Care
Very nice App I love it Very nice App I love it Very nice App I love it Very nice App I love it Very nice App I love it Very nice App I love it Very nice App I love it Very nice App I love it .
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Feel free to share your thoughts! care@reconvert.com and ask for me, Jordan, and I'll do my best to try to implement this for you - if we can! 🙏😊
Best wishes!
Jordan | Customer Care
Anastasia heeft mij super goed geholpen. Ze stelde alles in voor mij wat fout stond en daarna werkte het zoals het hoorde.
Anastasia is een van onze beste agenten!! Ze begrijpt de problemen meteen volledig en we zijn zo blij haar in het team te hebben! Bedankt dat u de tijd heeft genomen om ons feedback te geven over uw ervaring!
Op samen ReConvert-en! 🥂
Altijd hier voor jou 🖤
Jordan | Customer Care
Excellent app. 98% complete my needs now I am very happy to build my store look as professional. Thanks!
Thank you so much for your review :)
excellent
i have never seen a most powuerful app thx you so far , i am french and i can use most powerful
Merci pour la note 4 étoiles !
Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. Sentez-vous libre de partager vos pensées! care@reconvert.com et demandez-moi, Jordan, et je ferai de mon mieux pour essayer de mettre cela en œuvre pour vous - si nous le pouvons ! 🙏😊
Meilleurs vœux!
Jordan | Customer Care
Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :)
Thank you for giving us a chance and thank you for your honest review.
I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members.
I want to address some of the points mentioned in your review:
1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :)
2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing.
This is what we make it look like by default:
shorturl.at/oIL38
But you can easily make it look like this:
shorturl.at/fopU9
Or even like this:
shorturl.at/nC279
to prevent any confusion from happening.
I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary.
Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches.
Looking forward to your reply,
Eric | ReConvert CEO
Really happy with the app, integration, price, and support. But everytime I change my product the star reviews do not automatically update and I have to contact support. Would put 5 stars if this bug was fixed.
Hi there, thank you for your honest feedback :)
Thank you for the 4-star rating!
We're thrilled you enjoyed our app.
Our support team fixed that bug! Please, contact us via live chat or email, thank you.
If you feel that's 5* worthy, we'd love to see your review updated! 🙏😊
Best wishes!
Jordan | Customer Care
Konstantin, me ayudo en todos los problemas que tuve, solucionándolos de manera eficaz y siendo muy muy amable
Loving it so far! Only up the morning and up-selled twice! Also Lee-Ann helped me with some issues I was have and is the bomb.com, extremely helpful customer service!
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
Wow so good. now my customers are able to see their tracking in the page of their order. great help!!
Thank you for your review!