Recensies (5.306)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
3 november 2024

Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.

ThermoCheck
Verenigde Staten
Meer dan 3 jaar gebruiken de app
ReConvert 💵 heeft geantwoord 4 november 2024

Hi,

Thank you for your feedback, and I’m really sorry to hear about the issue you say you've experienced with charges.

I'm going to reach out privately to assist and to get to the bottom of what went wrong for you.

Best regards,
Avraham
Director of Customer Success | ReConvert

13 oktober 2024

Die App ist mit Vorsicht zu geniessen. Sie wurde geupdated und auf einmal waren vier Flows aktiv, die ich gar nicht wollte bzw. mit unserer Logistik abbilden kann.

Keinerlei Information, nichts. Unglaublich

BINS AND BOXES
Zwitserland
Bijna 3 jaar gebruiken de app
ReConvert 💵 heeft geantwoord 15 oktober 2024

Hallo D,

Danke, dass Sie uns darauf aufmerksam gemacht haben. Es tut mir wirklich leid, dass das jüngste Update für Verwirrung und Frustration gesorgt hat. Ich habe mich bereits direkt an Sie gewandt, um das Problem zu verstehen und alles wieder in Ordnung zu bringen. Ich werde auf jeden Fall mit Ihnen zusammenarbeiten, um das Problem zu lösen und sicherzustellen, dass Ihre Abläufe wie erwartet ablaufen.

Ich werde mich in Kürze mit Ihnen in Verbindung setzen, um Ihnen weitere Einzelheiten mitzuteilen, und ich freue mich sehr über Ihr Feedback.

Mit freundlichen Grüßen,
Avraham
Customer Success Director

27 september 2024

HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.

Koop
Canada
Bijna 3 jaar gebruiken de app
ReConvert 💵 heeft geantwoord 29 september 2024

Hi M-P

I'm sorry to hear you’re unhappy with the charges you received.

I am particularly sorry to hear about your perception that my team were beyond unhelpful. This isn't feedback I hear very often and is something I need to drill-down on to figure out what went wrong.

I'll reach out to you personally to help resolve this matter.

Best regards

Jordan
Customer Care Supervisor
ReConvert

5 november 2024

Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.

Sustainable Grace
Verenigde Staten
6 maanden gebruiken de app
ReConvert 💵 heeft geantwoord 7 november 2024

Hi,

I'm sorry to hear you’re unhappy with our pricing. While of course it's your choice which apps you choose to use (and whether that includes our own!), I'd like to address your concerns directly and make things right.

I'll reach out to you personally to help resolve this matter.

Best

Avraham
Customer Success Director
ReConvert

9 oktober 2024

Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made.
Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app".

After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)

Wild Foods
Chili
4 maanden gebruiken de app
ReConvert 💵 heeft geantwoord 10 oktober 2024

Hi F!👋

Avraham here, Director of Customer Success.

Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems.

It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you.

I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-)

Best regards,
Avraham
Customer Success Director

26 september 2024

terrible rip off

Serendipity Australia
Australië
Ongeveer 2 maanden gebruiken de app
ReConvert 💵 heeft geantwoord 29 september 2024

Hi,

I'm really sorry to read your review as we were already speaking via message to resolve this for you.

Please come back to me so we can sort this for you!

Jordan
Customer Care Supervisor

5 september 2024

new update is very bad

Misno
Frankrijk
24 dagen gebruiken de app
ReConvert 💵 heeft geantwoord 12 september 2024

Hi

I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!

Please come back to me by email, so I can assist you personally.

Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI!

Best regards 😊

Avraham
Customer Success Director

25 september 2024

Would have put zero if if was possible. The app is a complete joke.
1. Most clients were not shown with the offers.
2. Multi currency is according to the customer support not supported by the app BUT few clients in multi were showned the offers.
2. Post purchase is not compatible if you have discount on your store.

Customer service is really trying their best to solve problems but the app just sucks. The dev team definetly needs to work harder.

MSK
België
1 dag gebruiken de app
ReConvert 💵 heeft geantwoord 29 september 2024

Hi

I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!

Please come back to me by email, so I can assist you personally.

Thank you and truly waiting to hear from you to assist you to achieve what the vast majority of our merchants are able to achieve 1000-3000% ROI!

Best regards 😊

Avraham
Customer Success Director

12 juli 2024

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

YOUJOY
Italië
Ongeveer 3 jaar gebruiken de app
ReConvert 💵 heeft geantwoord 14 juli 2024

Ciao

Mi dispiace che tu abbia avuto qualche problema con la nuova versione.

Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :)

Voglio davvero risolvere questo problema per te.

Avraham | Customer Success Director

31 juli 2024

Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam

Teddys
Nieuw-Zeeland
Ongeveer 2 maanden gebruiken de app
ReConvert 💵 heeft geantwoord 4 augustus 2024

Hi T

I'm sorry to hear you’re unhappy with our pricing. While it's your choice to use our app, I'd like to address your concerns directly and make things right.

I assure you we are not a scam, and we have no power to fake reviews. Both would mean we couldn't have an app on Shopify 😊 (and certainly not with 99% 4* and 5* reviews and less than 1% 1* reviews out of approaching 5,000 reviews! 🌟).

I'll reach out to you personally to help resolve this matter.

Best,
Avraham
Customer Success Director, ReConvert