Upsell.com (ex ReConvert)
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1 puanı bile haketmiyor beta özelliğinde bir açık vardı ve bizleri zarara uğrattı ücreti geri ödememekteler
Merhaba,
Yaşadığınız olumsuz deneyim için üzgünüz. Beta özelliğimizde karşılaştığınız durumu ve bahsettiğiniz mağduriyeti hemen incelemek isteriz; ancak mevcut destek kayıtlarımızı kontrol ettiğimizde tarafınızdan bize ulaşan herhangi bir talep veya şikayete rastlayamadık.
Size yardımcı olabilmemiz ve konuyu hızlıca çözüme kavuşturabilmemiz için lütfen kayıtlı hesap bilgilerinizi veya kullanıcı adınızı belirterek bizimle shay@upsell.com üzerinden iletişime geçebilir misiniz? Ekibimiz konuyu öncelikli olarak ele alacaktır.
Anlayışınız için teşekkür ederiz.
gracias a ella e aumentado mis ganancias por que da muchos beneficios. Fácil de configurar y usar, intuitiva y con muy buena atención por parte de su equipo
¡Muchísimas gracias por compartir tu experiencia, [Nombre del cliente]! Nos alegra enormemente saber que la plataforma te está ayudando a multiplicar tus ganancias y que te resulta tan intuitiva. Para nuestro equipo de atención es un placer enorme apoyarte. ¡Que sigan los éxitos en tu negocio!
STAY AWAY! SHADY AS HELL! They make ads on your post purchase page for booking.com and other ridiculous affiliate sites without you knowing!!!
They just added this function secretly and activated it for all users. If you want to deactivate it you need to go in the settings and find this secret option! Just found out when I made a test order for my store by accident!!
If this affected your store as well, please contact me! This behavior violate EU laws, and I’m exploring legal options. Open to joining forces if others are impacted!
Hi Robin, we’re sorry to hear about your frustration, but we’d like to clarify the situation. We sent several notifications to all merchants regarding this new revenue-sharing feature before it went live. Our records show that because you’ve opted out of all platform communications, you may have missed these updates.
We’ve also attempted to reach out to you directly multiple times to discuss this and assist with your settings, but we haven't received a response. This feature is fully optional and can be toggled off instantly in your settings. Please check your inbox for our previous messages or contact us so we can help you resolve this.
They'll help you set up with ease, and then it's your responsibility how smartly you set up the flows. Overall, their app and support are fast and incredible. You can rely on them, especially Saumya from the Upsell team, who was quick to respond and resolve. I have been using their app for a long time, and it has been an amazing experience.
Thank you so much for the incredible review! We’re thrilled to hear that our app and support have earned your trust over the long term.
It’s great to see your shout-out to Saumya - she is indeed a star on our Upsell team, and we’ll make sure she sees your kind words! You’re absolutely right that the magic happens when our tools meet a smart strategy, and we’re happy to provide the foundation for your success. Thanks for being such a loyal user!
Team have been incredible at helping me (useless at computers) to set up and become independant at ongoing modification to app. Wont lie ama teenie bit obsessed at looking at the dashboard and seeing numbers of conversions. Wish id done it years ago! :) jo
Thank you so much for this amazing review! We are absolutely thrilled to hear that our team could help you feel confident and independent with the app. And don't worry - getting a little obsessed with watching those conversion numbers grow on the dashboard is totally normal! We're just so glad you found us, and we appreciate you taking the time to share your success. Happy tracking! 🚀😊
Great customer support. I had an issue with a billing charge after testing the app, and the support team was very responsive, understanding, and helpful. They reviewed my case quickly, issued the refund, and clearly explained how the subscription works.
Even though the app did not generate the expected results for my store during the initial test, I really appreciate the way the team handled the situation. Good communication, fast response, and a professional attitude.
Very grateful for this app, providing efficient service, countless features and ease of use with lots of guidance. Would definitely recommend for setting up your upsells.
Prompt, clear help with a conditional flow.
App perfetta mi ha portato guadagni da poco che l’ho attivata sul mio store! Voglio ringraziare Alex della assistenza Clienti che è stato rapido a risolvere il mio problema
Grazie di cuore per questo splendido riscontro! Siamo felicissimi di sapere che l'app ti sta già portando ottimi guadagni fin da subito. Saremo felici di condividere i tuoi ringraziamenti con Alex per la sua rapidità ed efficienza nel supportarti. Grazie per averci scelto! 🚀
They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order.
UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue.
I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!
