Avaliações (5 431)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
25 de setembro de 2024

Would have put zero if if was possible. The app is a complete joke.
1. Most clients were not shown with the offers.
2. Multi currency is according to the customer support not supported by the app BUT few clients in multi were showned the offers.
2. Post purchase is not compatible if you have discount on your store.

Customer service is really trying their best to solve problems but the app just ...

MSK
Bélgica
1 dia usando a aplicação
Questão respondida por ReConvert 💵 29 de setembro de 2024

Hi

I'm sorry to hear that you aren't a fan of the new update! 99% of our customers love the new functionality once they've set everything up!

Please come back to me by email, ...

Editado a 21 de janeiro de 2025

Reconvert used to be a trustworthy company but ever since they introduced changes to their app, it has been awful. Both the service provided and the flexibility of features, customizations is terrible. A simple change of widget text color causes difficulties and left with nothing but future promises. Outrageous!!!

Hamvay-Láng
Hungria
Mais de 4 anos usando a aplicação
Questão respondida por ReConvert 💵 23 de setembro de 2020

Hi M

I’m Jordan, the Customer Care Supervisor at ReConvert. I’m so sorry to hear about your experience - it’s definitely not the impression we want to leave. We know how ...

6 de agosto de 2023

On Sunday, you inform users of the free plan that they will have to start paying from Monday onwards. While there's no issue with the payment itself, informing business owners on a Sunday that they will be automatically transitioned to a paid plan the following business day seems a bit... sudden? Trust destroyed.

Jimbeels
Alemanha
Quase 4 anos usando a aplicação
Questão respondida por ReConvert 💵 7 de agosto de 2023

Hi there,

Can you please get back to me at eric@reconvert.io? I will solve this for you, I promise it'll worth your time :)

I've been trying to call and email you but got no ...

15 de abril de 2024

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

TweetShirt.com
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por ReConvert 💵 17 de abril de 2024

Hi, I've emailed you, could you check it out and come back to me? 🙏

Avraham | Customer Success Manager

Editado a 2 de julho de 2024

Not recommended. Buggy as hell. Support is fast and ok. But the app is really time consuming. You can not make standard templates and use them everytime. You need to set the same things often again. Time consuming.

bestelectronic.de
Alemanha
Mais de 3 anos usando a aplicação
Questão respondida por ReConvert 💵 5 de fevereiro de 2021

Hi there,

Sorry you seem to have had some issues with the app!

I have sent you an email. We are currently in communication...

I really want to solve this issue for you.

...

14 de março de 2024

We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.

BUYSALESMY
Portugal
Mais de 3 anos usando a aplicação
Questão respondida por ReConvert 💵 17 de março de 2024

Hi!

Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our ...

16 de outubro de 2024

You should clearly say that in order to use this app for a checkout-upsell, you have to be using the Shopify PLUS plan for 2.300$ per month.. You wasted my time.

Gears of freedom
Alemanha
29 minutos usando a aplicação
Questão respondida por ReConvert 💵 20 de outubro de 2024

Hi,

Thank you for your feedback, and I’m really sorry to hear about your experience and that you feel your time was wasted.

I want to clarify that ReConvert fully supports ...

27 de outubro de 2023

Esperienza negativa.
Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso.
Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata

BribeUShop
Itália
Mais de 1 ano usando a aplicação
Questão respondida por ReConvert 💵 18 de abril de 2024

Lamentamos mucho que su experiencia no haya cumplido con sus expectativas 😔

Tomamos en serio sus comentarios y agradeceríamos la oportunidad de abordar sus inquietudes.

¿Podr ...

3 de maio de 2024

Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's ...

MVE BOUTIQUE
Austrália
Mais de 1 ano usando a aplicação
Questão respondida por ReConvert 💵 5 de maio de 2024

M,

Thank you for sharing your experience. I'm sorry to hear about your frustrations.

Our records show that:-

- When you installed the app, permission was provided to charge ...

16 de outubro de 2023

I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now ...

Sensory Surroundings Limited
Reino Unido
Mais de 1 ano usando a aplicação
Questão respondida por ReConvert 💵 3 de março de 2024

Hi there

I'm sorry to hear you feel disappointed with the ReConvert app.

The app charges according to its installation on the store. If it's not installed, it won't charge, ...