Avaliações (5 197)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
5 de setembro de 2024

Muy buena aplicación. Me atendió Anastasia, resolutiva y muy amable. 10/10

Retro Game
Espanha
18 days usando a aplicação
Questão respondida por ReConvert 💵 12 de setembro de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Anastasia was able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

27 de maio de 2024

It's a really great APP with excellent customer service! Super quick replies when I had questions or things I couldnt work out how to do.

PlayLogy
Nova Zelândia
14 days usando a aplicação
Questão respondida por ReConvert 💵 28 de maio de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - was there someone in particular who assisted you? We'd love to know - care@reconvert.com

Always here for you 🖤

Avraham | Customer Success

9 de abril de 2024

Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star

RoseGold & Black Pty Ltd
Austrália
Over 2 years usando a aplicação
Questão respondida por ReConvert 💵 14 de abril de 2024

Thank you for your 5* review - it means the world to us!

We want our merchants to be as successful as possible and we grow with them! That's how we have always rolled and will continue to roll 📈

Always here for you 🖤

Jordan | Customer Care

4 de setembro de 2024

Gracias Saumya, me esta ayudando a configurar la app

Yogustart
Chile
6 days usando a aplicação
Questão respondida por ReConvert 💵 12 de setembro de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Saumya was able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

15 de agosto de 2024

Service client top et réactif !

ASTRAL CHOCOLAT
França
28 days usando a aplicação
Questão respondida por ReConvert 💵 20 de agosto de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

20 de outubro de 2024

sehr schneller und ausführlicher Chat-Support...mein Problem und meine Fragen wurden direkt und schnell gelöst und geantwortet :)

Ovexis
Alemanha
About 11 hours usando a aplicação
Questão respondida por ReConvert 💵 28 de outubro de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

3 de maio de 2024

Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.

MVE BOUTIQUE
Austrália
Over 1 year usando a aplicação
Questão respondida por ReConvert 💵 5 de maio de 2024

M,

Thank you for sharing your experience. I'm sorry to hear about your frustrations.

Our records show that:-

- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).

Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.

On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.

On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.

I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.

Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.

Thank you again though for taking the time to share your perspective.

Best regards

Avraham | Customer Success

25 de julho de 2024

Great customer support

santos-essentials
Estados Unidos
6 days usando a aplicação
Questão respondida por ReConvert 💵 28 de julho de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Anyone in particular? Let us know - care@reconvert.com

Always here for you 🖤

Avraham | Customer Success

15 de maio de 2024

the service is good and they help really well, they made buttons and suggestions that I overlooked

so big thank you Alex

OYORK
Países Baixos
10 months usando a aplicação
Questão respondida por ReConvert 💵 20 de maio de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - Alex is great!

Always here for you 🖤

Avraham | Customer Success

17 de setembro de 2024

thank you Saumya for your excellent support today!

Snug Bug Decor
Austrália
24 minutes usando a aplicação
Questão respondida por ReConvert 💵 22 de setembro de 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Saumya was able to help!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success