ReConvert Upsell e Cross sell

Being a fairly new user of ReConvert, i was still a little bit confused by how the app works despite watching youtube videos.

I then went to chat with customer support and I would like to thank Riya for solving my issues. I understand that it is not easy working as customer support as they have so many queries from different clients to answer to.

But nonetheless, Riya was very patient in assisting me throughout the whole time and her replies were very prompt as well despite me being away at times.

Thank you so much once again Riya! I wished the world had more customer support like you :)

Excellent App & Support Right from the Start!

I just installed ReConvert, and I’m already so impressed! Ash from the support team helped me set up everything perfectly and went above and beyond to make sure everything was running smoothly. His assistance made the process quick and easy, and I couldn’t be happier with the support.
Highly recommend!

Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made.
Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app".

After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)

Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.

I was unsure whether my settings in the app and my store were working properly together. Saumya from ReConvert solved my uncertainty in no time at all. She also sent me a link that helped me a lot with the flow settings. I can highly recommend her!

Very flexible upsell customisation and a super friendly and proactive support team to help through any issues. Saumya specifically was proactively checking all settings to make sure that nothing was missed or would cause confusion to customers. Without Saumya's attention to detail and help there would have been 3 issues with the way I'd configured the application. Really made me smile having someone so helpful making this easy to fix.

Alex was very helpful and even did screenshots for me to help setup my app!

Great support, quick and tailored experience. Looking forward to see how this app will increase my sales.

I love that I can always contact ReConvert and they always answer! Shafta has helped me several times and I really appreciate it!

Thanks so much. You assist me in all, very kind and able to help me.