ReConvert 追加銷售和交叉銷售 Upsell

Misleading Charges – Avoid This App!

I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion!

It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert.

There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned.

I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store.

If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders.

While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged.

This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales.

Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem.

Contact me on marketing.highspark@gmail.com

Amazing app, conversions have solidly helped sales. Works great and easily to implement. Customer service is top tier!

Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs.

Got charged $5 for "usage" without a single transaction.

From first install to uninstall was done in one day. Nothing in a live environment.

Only found out during the store's monthly bill.

App may be great but business practices are deceptive

Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR

I had an amazing experience working with Riya! Despite some delays on my end in getting her the Loom recording, she remained incredibly patient and understanding throughout the process. Her professionalism stood out—she went the extra mile to ensure everything was smooth and seamless. On top of that, she was considerate, helpful, and truly committed to delivering quality service. I’m extremely happy with both the service and the product itself.

I am excited to use this app! I am still getting it up and going and the customer service is super helpful. They've shared helpful resources and jumped in to help me get my first upsell set up properly. I can't wait to test so many others. Thank you for providing a great experience!

5 Stars – Excellent App and Even Better Support!

ReConvert is super intuitive, packed with powerful features, and has helped increase my average order value right from the start. What really stands out, though, is the customer support — fast, friendly, and genuinely helpful. The team went above and beyond to make sure I was satisfied. Highly recommended to any store looking to boost post-purchase performance!

Alex was the best support ever! made my experience with this app seamless and excited to get post purchase upsells because of his work

We stopped using this app after learning that (despite being told the contrary when we signed up) they charge for both online and POS orders. They then rely on the merchant to communicate which orders are POS orders and request a refund to correct the billing charge. We feel that it is unethical to knowingly overcharge a customer and then require that they take action each and every month to have their bill corrected. This information should be transparent to customers before they decide to work with this app.

Update: We uninstalled the app, as the billing situation and requirements of us would not be sustainable for our business. We were refunded the charge made to our account for the days we used the app, which we appreciate. The above lack of transparency issues surrounding pricing still exist, however.

I had the pleasure of working with Ashley, and she was incredibly helpful in guiding me through the Reconvert App. Her explanation was clear, and she took the time to ensure I understood all the features, from the basic setup to more advanced options. What impressed me the most was her patience and willingness to answer all my questions, no matter how small. Thanks to Ashley, I pray I will be confident in using the app moving forward. She made what could have been a complicated process feel easy and manageable. Highly recommend her if you need assistance with Reconvert!

I love the support this app provides. I needed help with a few things and Alex stepped right in on a Sunday night to help me. I didn't expect anyone to respond to me so late, but Alex did and I was so grateful.