評論 (5,419)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2025年2月20日

Ashley was invaluable, very kind, and solved my problem quickly.

Alexills
義大利
使用應用程式 4個月
ReConvert 💵 已回覆 2025年2月24日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

編輯時間:2025年3月2日

Edited to add an update involving my interactions with Jordan specifically. First - I was told my issue would be resolved on a day that the development team didn’t work and the update I requested on that day (the day the development team didn’t work) and I was told the development team (who was not even working) looked at the variant image issue and the issue was resolved. I showed them screenshots of the issue not being resolved and they continued to be dishonest about fixes. On Tuesday - when the development team was back to work - I was sent a video from Jordan claiming the video showed the fix being completed.

In the video - the video the development team recorded and Jordan presumably previewed before sending it over - the video clearly shows the variant images not changing. I was in touch with a support agent named Justin who agreed that the fix was not completed - which could not have been more obvious.

Next, Jordan said that he and another associate watched the video and the fix was completed. Again, IT CLEARLY WAS NOT COMPLETED.

Next, Jordan blamed my variant images being too similar in design - as if that has anything to do with the variants changing.

Next, Jordan reached out to me to say the fix was finally completed - and once again - the issue is still unresolved. It has been more than 9 days at this point.

Let’s be very real right now and straight to the point - Safta told me how pleasant I was the day before and asked me what happened. What happened is that your staff is dishonest when it comes to every single communication they send. Including you, Jordan. You blocked my communication when I asked you to call me and you refused - even though I has just spoken to Riya so I know phone contact is possible. You just didn’t want to do your job. Just like viewing the video and trying to convince me that it was fixed when the video showed the exact error I told you was happening.

Your team will blame anyone because this is a behavior you taught them. Your leadership has failed this app and is honestly laughable. Again, you’re blaming me saying I was too mean or too aggressive with attempting to get my issue resolved. The point is - I was promised Friday night that the fix would be made first thing the next morning only to be told that the issue was already looked at by the dev team and they found the feature to be working — when the dev team wasn’t even there.

I’ve been strung along by the entire staff and lied to at every single step along the way. The fact is, I was incredibly pleasant during set up and I have screenshots to prove it. I became increasingly unpleasant the more I was lied to. Staff should not be telling people fixes will be made when the dev team is not there. Staff should not then be telling merchants that the dev team WHO WAS NOT WORKING looked at the issue and fixed it WHEN THE OSSUE WAS NOT FIXED.

Anyone in my position would be just as unhappy with the customer support experience I’ve had. And Safta asked me for a review like 10 times during the original set up and even stated that her pay is based on good reviews - which I have screenshots of as well - so I know how your app is getting so many good reviews. They hound you to review immediately.

All of my points can be proven. Anyone feel free to reach out and I’m happy to share and swap experiences.

Original Review:

The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available.

So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely.

The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used.

Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.

brows by bossy
美國
使用應用程式 10天
ReConvert 💵 已回覆 2025年3月2日

*Edit: 4 March 2025

Amanda has now uninstalled the app after repeatedly escalating beyond reason, making baseless accusations, and refusing to engage constructively with our support team.

To clarify:

Our team spent multiple shifts troubleshooting her issue, escalating it to our developers, and providing clear communication on expected timelines. She was never guaranteed an immediate fix, yet she continued to demand one, disregarding standard development processes.

Her claims of dishonesty are false. She was kept informed every step of the way, but continually misrepresented interactions, ignored technical explanations, and accused our team of lying whenever an answer didn’t align with her demands.

We do not manipulate or force reviews. Like many apps, we encourage merchants to leave feedback, but integrity is our priority.
Ultimately, Amanda’s behavior became abusive, leading to our decision to disengage. We have never ever had to do this before. This was a first time in our entire company's history. While we strive to support every merchant, we will not tolerate harassment of our staff.

She has now uninstalled the app, yet continues to spread misinformation.

We wish her success elsewhere.

----

Original reply:-

Hi Amanda (Brows by 'Bossy'),

We take all feedback seriously and always strive to support our merchants to the best of our ability. However, given the nature of this situation, we want to be fully transparent.

From the moment you installed our app on February 21 2025, while still on a free trial, you raised complaints and made escalating demands. By February 22 2025, just one day later, you were already insisting: “ask them to please have everything up and functioning and tested and working 100% no later than tomorrow at 10AM” and following up with statements like: “then I’ll probably find a new app,” and “just stop being dishonest... stop it.”

Despite this, our support and development teams spent significant time troubleshooting, escalating, and working toward a fix - including almost two full days of my time as a supervisor and multiple shifts of live support. We remained committed to resolving your issue, even as you disregarded explanations, dismissed our efforts, and made the process needlessly difficult at every turn.

While we understand that technical issues can be frustrating, we do not tolerate baseless accusations, verbal abuse, or threats toward our team - especially when they’re working to help you. You continually accused our staff of lying, refused to accept development timelines, and rejected the reality that some fixes require proper investigation and testing. When it became clear that the conversation had turned hostile and unproductive, we made the necessary decision to end engagement and block further interactions - something we do not take lightly.

Even after all this, we are still working to resolve your reported bug, as we do for all our merchants, free trial or not, because our goal has always been to help. We will always stand by our team’s professionalism and the effort we put into addressing merchant concerns, but we will not engage with personal attacks.

We hope you can recognize the work our team has put in and reconsider whether your review fairly reflects that. Based on our interactions, it seems likely that you will persist, but we do hope you take a moment to reflect on your approach.

If you’re open to revisiting your review, we’d appreciate it. In the meantime, we’ll continue working to ensure your store runs as it should.

We wish you success in your business.

Jordan
Customer Care Supervisor
ReConvert

2025年2月10日

very great app, and super good service from the team, highly highly recommend!

V
澳洲
使用應用程式 3個月
ReConvert 💵 已回覆 2025年2月19日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2024年12月7日

Great post-purchase upsell app! Shafta from customer support was incredibly helpful in setting up my funnel. Her guidance made the process smooth and effective.

Neurogena.us
英國
使用應用程式 2個月
ReConvert 💵 已回覆 2024年12月12日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2025年1月31日

Great app, fast responsiveness from the support team.

CRISIS Scripts
英國
使用應用程式 2年多
ReConvert 💵 已回覆 2025年2月19日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2025年2月27日

expensive but good

Author Lee Savino
美國
使用應用程式 9個月
ReConvert 💵 已回覆 2025年3月2日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm sorry you feel the app is expensive; our fees are graded according to store size and the generated revenue for your store.

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2024年12月17日

Much better value than the other upsell apps I saw available, and more flexible than OneClickUpsell which costs 3-4x as much. Saumya from was fantastic as well, answering detailed questions I had about responsive layout, and educated me about some of the quirks of different sales channels.

The Magnificent Electric
美國
使用應用程式 29天
ReConvert 💵 已回覆 2024年12月22日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2025年1月17日

the support team was amazing, quick to respond, and incredibly helpful. highly recommend. looking forward to seeing results from the app but the support alone makes this a great experience

Zigleys
美國
使用應用程式 4天
ReConvert 💵 已回覆 2025年1月20日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2024年11月30日

Very helpful customer service! Recommend her for open praise and a raise. Kept me as a customer.

BeSpartanFit
美國
使用應用程式 大約3年
ReConvert 💵 已回覆 2024年12月8日

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

2025年2月5日

The pricing is misleading on the shopify pricing table and we experienced only 3 orders that converted out of more than 550 orders in one month. Since the pricing is based on how many orders your store has, it ended up charging us more then we even converted.

Three Six Five Journals
加拿大
使用應用程式 3個月
ReConvert 💵 已回覆 2025年2月10日

Hey Jessica

I’m really sorry to hear that you had a frustrating experience with ReConvert - our goal is always to provide value, not frustration.

I’ve just sent you an email so we can sort this out together. Please check your inbox, and I’d love to connect to go over your setup and see how we can improve your results.

Looking forward to hearing from you!

Best,
Jordan
Customer Care Supervisor
ReConvert