RecurringGO! Subscriptions App

RecurringGO! Subscriptions App

レビュー (223)

総合評価
4.3
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の7%は1つ星です
2024年10月26日

I had this app installed simply to test out subscription services. It was installed for 4 years then randomly this year they started charging me $19.95 a month for having it installed unused. Very poor.

Vida Spring Raw
アメリカ合衆国
アプリの使用期間:約4年
FINLOOP SOLUTIONS LLCが返信しました 2024年11月1日

Hello,

Thank you for sharing your feedback. We’re sorry to hear about the unexpected charges, and we completely understand your frustration.

We’ve reached out to you directly to help resolve this matter and discuss any unused months. Our goal is to ensure a positive experience with our service, and we’re here to assist however we can.

Thank you for giving us a chance to make things right.

2024年7月25日

One day the app doesn't work anymore. Always send this error: errors/app_permissions?error=eyJlcn... and i have all credentials to use it.

The worst, RecurrinGo don't have a communication channel to talk about this problem. If i can give you -10 star ill do it.

Home Luxury Scents
アメリカ合衆国
アプリの使用期間:2年弱
FINLOOP SOLUTIONS LLCが返信しました 2024年9月19日

Thank you for your feedback, and we sincerely apologize for the frustration you've experienced with our app. We want to clarify that we do have support channels available — you can reach us through the in-app chat or via email at support@recurringo.com. We're here to help and would be happy to assist you with any issues you may encounter.

Please feel free to reach out if there’s anything we can do to improve your experience.

Kind regards,
RecurrinGo Support Team

2024年6月3日

Do not use. Unauthorized charges to my card. Not sure if the app was sold around March but I was a client for 2+ years. In March 2024, things changed with this company. Beware. Support doesn’t reply to claims.

Yogatation
アメリカ合衆国
アプリの使用期間:1年以上
FINLOOP SOLUTIONS LLCが返信しました 2024年7月2日

Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have

2024年5月9日

Awful business ethics of the people behind this app. As others have stated, I was on a free plan and without my approval they switched my account to a paid subscription without proper notice.

They promised in an email after the change, that any requests to revert back to a free plan would be promptly processed. However, 2 weeks and 2 email requests later, they ignored the request. I have reported this app to Shopify, as this is a violation of their terms.

TERRA
アメリカ合衆国
アプリの使用期間:1年以上
FINLOOP SOLUTIONS LLCが返信しました 2024年7月2日

Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have

2024年4月13日

This app is shady. I was using a free version and after a while they automatically opted me into a paid version, their justification being that I was notified through a newsletter (which I never saw). Not worth it. They clearly pump up their positive reviews with obvious generic 5 star reviews. Avoid shady companies that use these practices.

Space Time Coffee
アメリカ合衆国
アプリの使用期間:3年以上
FINLOOP SOLUTIONS LLCが返信しました 2024年7月2日

Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have

編集日:2022年9月29日

This app caused absolute chaos in our store. I will never touch an app from this irresponsible, incompetent developer again. We are a substantial store with over 30K customers. This developer kept making erratic changes to the app's work flow that created utter chaos on our end. The app suddenly dropped the unsubscribe-link in app-generated emails. This caused lots of inbound customer service requests and forced us to unsubscribe customers manually, which is time consuming. So we decided to uninstall the rogue app, but that created even more chaos. Turns out the app keeps sending email invoices to customers even after it's deleted from the store. It gets worse. During the uninstall, the app sent out thousands of unwanted emails to our customers. This is next level incompetence by the developer SpurIT. They should be kicked off the Shopify platform for reckless, irresponsible behavior.

Breadvillage
アメリカ合衆国
アプリの使用期間:4年以上
編集日:2024年7月9日

Update: This used to be a free app, which sadly it was never deleted! I just found out they have been changing me $19 for MONTHS!!! Stay away from this!

This APP does not work anymore. The app page in control panel goes in a non-stop refresh loop. I have tried to contact support for more than a month with no response yet. App does not even works in the example store they advertise in this page. ...It was a nice app while it worked, but it does not anymore and customer service is ignoring all emails. http://shop.koreanfairyskincare.com

Korean Fairy Skin Care
アメリカ合衆国
アプリの使用期間:3年以上
FINLOOP SOLUTIONS LLCが返信しました 2021年3月1日

Thanks for your feedback and sorry that you've faced inconvenience. We tried to contact you via email regarding this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!

2021年3月16日

I tried to use the app after the configuration process it doesn't show on the product page, so my customers can't subscribe to my products

Cacao Hunters
コロンビア
アプリの使用期間:3年弱
FINLOOP SOLUTIONS LLCが返信しました 2021年3月17日

Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We tried to contact you via email in order to help but didn't receive a response yet.
Please drop us a line at your convenience.
Hope to hear from you soon!

2022年5月4日

It works ok, but you can't export your data of, say, "active subscribers". It also wont notify the merchant upon subscription cancelation. They say to look and cancel the memberships by hand after they payments stop. Not very scaleable and need to switch to another sub app (and reset up our current subs, I would pass on this one...)

Reinventing the Tattoo
アメリカ合衆国
アプリの使用期間:4ヶ月
FINLOOP SOLUTIONS LLCが返信しました 2022年5月4日

Sorry that you've faced inconvenience and lack of functionality. We are currently working on the app's improvement, thanks for your suggestions!

2022年1月8日

This app did not provide me with what I needed. The customer service was horrible. She talked to me like I was an idiot and didn’t even help with the actual issue…. I tried my best to work with the app but I ended up deleting it after the trial. I didn’t have any subscribers yet, so I didn’t use it because I couldn’t get it set up correctly. I asked them would I be charged and they said no, I wouldn’t, because they caught it in time….Well….GUESS WHAT I GOT THIS MORNING!!!! A charge from them! HORRIBLE JUST HORRIBLE!!!

Dazzle Diva 5 Online Store
アメリカ合衆国
アプリの使用期間:2ヶ月
FINLOOP SOLUTIONS LLCが返信しました 2022年1月10日

Thanks for your feedback. We are really sorry that you've faced such bad experience.
The thing is that the app was removed on 66th day of usage while it provides only 60 days free trial.
Anyway, no worries, we've requested a refund for you.
Also, we tried to contact you via email but didn't receive a response yet, please drop us a line at your convenience.