Avis (301)

Note globale
4,3
Nombre d’avis par note
  • 76 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
27 mars 2018

great app but customer services is really poor! Please and please do a better job with your client and don't leave them in the dark.

Glitzwatches
États-Unis
Environ un mois d’utilisation de l’application
16 octobre 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid ...

RareMunchiez
États-Unis
16 jours d’utilisation de l’application
BOLD a répondu 17 octobre 2022

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have ...

12 juillet 2018

Don't fall into the description trap this app says. You install the app and Step 5 (Subscription boxes) aren't listed. When I emailed support I was informed they no longer have a subscription box option in the app. They bait and switch. They tell me their Recurring Orders app has this feature. I don't need the option for customers to build their own subscription box. The whole point of going with ...

Vector Quilts
États-Unis
Environ un mois d’utilisation de l’application
30 janvier 2024

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

Kitty Q Creations
États-Unis
12 jours d’utilisation de l’application
BOLD a répondu 12 février 2024

We are so sorry to hear about your experience with our automated system. We will certainly review our process and work to do better! Thank you for your feedback!

25 avril 2018

If I could leave zero stars, I would. Absolutely nothing worked after they installed the app. When contacting support, I would only receive links to videos and articles (which I had already watched & read). I called twice, you don’t reach anyone but are told to leave a message. I have not been called back once. I have two open tickets on my issues...no help. I’m uninstalling and going tonfind a ...

Threecrazycrows
États-Unis
21 jours d’utilisation de l’application
Modifié le 14 juin 2019

Expectations not met. After being passed around like a trash that not one person wants to deal with we have got no further with this company. It has been over 10 days and we haven't had any progress. Dealing with a new person on every email we reply to is just ridiculous. This company should not have so many apps but just focus on doing one thing well. All it would take would be one person just ...

Cali Tiger
Australie
17 jours d’utilisation de l’application
22 mars 2017

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, ...

Alaskan Rose Boutique
États-Unis
12 jours d’utilisation de l’application
19 mars 2019

Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.

TeaBubz
Canada
12 jours d’utilisation de l’application
BOLD a répondu 20 mars 2019

Hello! We are so sorry to hear that you are having some trouble with our Memberships app. One of our support gurus sent you a message yesterday. Please respond when you are ...

19 octobre 2019

Your app is tough to understand. I've makes some tests and nothing works. And I don't talk about the installation. Dude, we are not coders or experts. Make your app more simple. I will not use it anymore.

KitchClever&co | Kitchen tools & Home improvement
Canada
11 jours d’utilisation de l’application
BOLD a répondu 22 octobre 2019

Hi there. We appreciate the feedback, and are very sorry to hear you find our Memberships app difficult to understand! We'd love to help you get the app up and running and ...

31 juillet 2018

HORRIBLE, never worked! This is app couldn't even download. It's been a nightmare

The Winning Brand
États-Unis
10 jours d’utilisation de l’application