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Marty installed far quicker than the estimated time. Offered additional advice and tips. Included some recommendations with links to support my requirements. Excellent service! The App itself is far more user friendly than previous Apps. Very impressed.
This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm our team is are looking into the issue and hopefully we will see this resolved this in the near future.
The apps works smoothly and properly charges our subscribers and tags them in the back end. The service team quickly installs the app on the themes you need. Thanks guys.
Amazing customer service from Kelsey! Had an issue with my code and it was able to be resolved quickly and they communicated with me every step of the way!
I had a technical issue with my Membership app and reached out to the BOLD team and Esha fixed it right away. So helpful, easy and such a pleasure to work with. Thanks team! (and especially Esha)
Thank you so much for you review. We are so pleased that the team and Esha was able to fix your issue right away. We thank you for choosing Bold and remember we are always there to help when you need us!
Just getting started and I'm already impressed with the app and with the customer support. Great experience so far! Thank you Bold.
After 3 days of waiting for the first response, a guy from support named "Bhumi" responded, I literally replied to him in minutes, after that he replied back in 2 days... I need fast support because this App is not working and not showing content for members only and they keep unsubscribing.
I have no idea about coding, and as I am based in Australia the time difference can be somewhat difficult.. But Bhumi was fantastic! Totally sorted out what I couldn't figure out, put it together for me in a pleasant and stress free way! I can highly recommend using Bold Recurring Memberships and reaching out to Bhumi for support.
It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order!
The experience is not the smoothest (1), it's still limited functionality:
It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too.
Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality.
The documentation is confusing and limited.
(1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback
Does require you to be somewhat tech savvy but customer service experts such as Guri can help you with anything you can't accomplish yourself
Thank you for the review! It can certainly be difficult to work with Liquid code, and we know not everybody has that coding or technical knowledge, so we're always available to assist with anything from the installation, to some simple code changes and custom CSS, and anything in between.
We're glad you were able to access our customer service team in order to get some help from Guri.