Avaliações (300)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 76% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 12% das classificações são de 1 estrelas
29 de junho de 2024

The BOLD Member ship Liquid Installation guide is extremely disappointing. The instructions they provide often have significant coding discrepancies, with mismatched code and files that don't align with the Dawn theme. The only recourse is to contact their team for installation, which can take several days. I'm paying for a service, so why do I need to write code? Why doesn't the code match yours ...

My Store
Estados Unidos
Aproximadamente 1 mês usando a aplicação
Editado a 7 de janeiro de 2022

UPDATE: After gaining thousands of members, we decided to transition to a membership solution that meets our needs. We removed our membership plan from the app, disconnected the payment gateways, and deleted the app from our store... and all of our members are continuing to be charged. I cannot EVER recommend this app because they have taken no responsibility for the charges their app continues ...

Stonemaier Games
Estados Unidos
Quase 4 anos usando a aplicação
21 de janeiro de 2021

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions ...

The Great Game
Reino Unido
Mais de 3 anos usando a aplicação
Questão respondida por BOLD 2 de fevereiro de 2021

Thank you for your feedback. We are so sorry for the issues you have been experiencing, we have our developers looking deeper into this issue. We really want to help you ...

14 de fevereiro de 2022

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the ...

Break Point FC
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por BOLD 14 de fevereiro de 2022

Thank you for your honest feedback! We're sorry to hear about the less than satisfactory support you've received - we do take this very seriously and will be looking into how ...

8 de janeiro de 2021

Terrible App, on top of Paypal problem, styling also doesn't change immediately, it takes a day or two if you change the color or font!!! It take time...bcs it is marinated to be cooked!!!! SO STUPID!!! and SO FRUSTRATING!!! Have only one App but FUNCTIONAL!!!

ANAHIT ETEMADI
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por BOLD 12 de janeiro de 2021

Thank you for your feedback. We apologize for any frustration this may have caused you, we are constantly working on improving our app. Thank you for bring this to our ...

Editado a 28 de setembro de 2020

I would personally avoid if you can. Not quite sure how it has such great reviews... Not only is the customer support terribly slow but the app does not even allow you to use your themes checkout. It instead creates an unsightly checkout experience with way too many steps involved thus reducing the likelihood of a customer even purchasing a plan.

Pilates with Amelia
Austrália
Mais de 3 anos usando a aplicação
27 de janeiro de 2022

This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.

StreetX
Austrália
Quase 3 anos usando a aplicação
Questão respondida por BOLD 4 de fevereiro de 2022

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm our team is are looking into the issue and hopefully we will see this ...

Editado a 2 de setembro de 2020

After 3 days of waiting for the first response, a guy from support named "Bhumi" responded, I literally replied to him in minutes, after that he replied back in 2 days... I need fast support because this App is not working and not showing content for members only and they keep unsubscribing.

SharpSVG
Roménia
Mais de 2 anos usando a aplicação
Editado a 20 de março de 2017

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order!

The experience is not the smoothest (1), it's still limited functionality:

It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too.
Some email ...

Prodigi Della Terra
Itália
Mais de 2 anos usando a aplicação
27 de abril de 2022

App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.

Pino Spa Wholesale
Estados Unidos
Mais de 1 ano usando a aplicação