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Not relaibale, one month skipped all subscriptions and then had 2 subscriptons ( March and April) in one month, which upset all my customers. Also it carries on even after the subscription has ended, which also made my customers very annoyed.
I emailed customer service and they kept putting me to different people and NO one resolved the issues or got back to me!
So not happy at all.
Messaged after I left a review to explain, and I understand there can be bugs, but I lost the trust of my customers which is VITAL to me.
I was trying to test the app but despite indicating that there is a 30-day free trial, it is not activated when adding the app, hopefully they will solve it.
Hello there, I am sorry for the inconvenience you had with the app.
➝ Our app offers 30 days free trial and that must be applied to your website too.
➝ I see the activity for your store and you have declined the app charges every time you were trying to install this app. The app charges are asking for approval because it'll bill you after 30 days free trial so if you uninstall the app before 30 days, you'll not get charged for this app.
➝ So I assume that you haven't installed the app correctly on your store to activate your 30-day free trial. I believe there are no issues in the app for the trial.
➝ Please send me your reply at the below email address for further discussion to resolve your query:
support@identixweb.com