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I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.
We’re truly sorry your experience and please accept our apologies. Our support calendar looked sparse because most business-hour slots filled quickly due to heavy demand. We’ve now opened additional slots to make booking easier.
A few points that may help right away:
Adding a PayPal address – You can enter (or edit) an affiliate’s PayPal email in the Affiliate Profile section.
Affiliate codes & reports – Both should update without errors, and automatic‐payment status is visible in the payouts tab. If you’re seeing something different, we’d like to investigate and fix it for you.
We’ve been trying to reach out in-app and by email so we can walk through these items together, but haven’t heard back yet. So we're replying here.
Whenever it’s convenient, please email us at support@shopjar.freshdesk.com. We’ll be happy to jump on a call, review your setup step-by-step, and make sure everything is working smoothly.
Thank you for giving Shopjar a try, and again, our apologies for the inconvenience. We look forward to getting this sorted for you.
Shopjar is an amazing tool! I use on both my websites and the customer support is brilliant!! Definitely recommend it
This app is incredibly easy to use. Setting up and integrating the referral program and portal with my store was seamless. The customer support team has been fantastic — they respond quickly and always provide clear solutions to any questions I have.
I’ve been attempting toi integrate the ShopJar Referral Program app for several months now, and while it has potential, the Klaviyo integration is a complete letdown. Despite both ShopJar and Klaviyo pointing fingers at each other, the integration remains unreliable and far from ready for prime time. For our business, seamless, on-brand transaction emails via Klaviyo are non-negotiable, but this critical feature consistently fails to deliver. I’m beyond frustrated—ShopJar could be a game-changer, but the broken integration makes it unusable for us. Until this is fixed, I can’t recommend it.
The Referral Program ‑ Shopjar app is fantastic! It’s easy to set up and offers great features for managing referral and affiliate programs all in one place. The customer service is also excellent—responsive, helpful, and quick to resolve any issues. Highly recommend it!
Easy setup and good support.
The support from Shopjar is truly excellent. You receive personal and fast assistance. The support team not only provides helpful tips but also takes action directly, so I don’t have to handle everything myself.
It’s really great support and a huge help.
The app meets my needs.
I encountered a problem while using it, but customer service representative Dharshika helped me solve it very patiently and professionally. I am very satisfied.
I'm always wary of adding Apps to Shopify. I'm not a programmer so they really need to be easy to set up and offer great support.
These guys are amazing. Nothing seems to be too much trouble. They have really helped me. And not just the set up, but with ongoing questions around emailing, customisation etc etc.
Brilliant service. I tried a couple of other app first for refer a friend and so glad I dumped them for ShopJar.
Thanks Nihasini Madhav, you were GR8.
Very good support, the team is very reactive and the app easy to set up.
