Referral Candy & Affiliate
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The guys helped us rectify our issues and has been working well since. Keep up the good work and improvements
Thanks for updating your review - we'll work hard to earn that fifth star!
Great service and works smoothly. Karen from the support team really helped me fix a bunch of stuff that I was missing to change my emails from English to Spanish. Thank you Karen!
Tippy was really helpful in helping me navigating Referral Candy. He really went the extra mile to provide personalised customer support. Thanks for your help! 5 stars to Tippy!
Great help from Jon! Super nice guy and very helpful!
The app is nice and easy enough to implement. Cool!
I only just downloaded this app so cannot comment too much on it, however the customer service I received from Tom today was impeccable. Answered all my questions very promptly!
I had some questions about customizing elements of the app and Tippy was very helpful. The time difference between us had him online with me at 3 am his time to accommodate my schedule. The app is wonderful, but the customer service is even better.
Derek B. from Referral Candy was a complete lifesaver. He just transformed my experience of the site / the app. He was patient, thoughtful, diligent, and spent hours (4+ hours and counting) and helping me make sure that everything was just right. It's customer service like this that makes me excited to use the app and learn more. Through his help and expertise, he has helped us create a program of which we can be so proud.
Derek! Is the best online customer service is very professional This is the best customer service.Derek! Is the best online customer service is very professional This is the best customer service.
Good: Simplicity. Just a couple of minutes and it's up and running. You never have to worry about payments or any of the tracking, all automatic.
Bad: it's difficult to customise to a way that feels like people are naturally interacting with your site. There is always this awkward layer of referral candy which can be off-putting for customers.
We used it for 10 months on 2 sites, to mediocre results. Our best brand ambassadors didn't like it, so we're stopping using it.
NB: this review is from 2019, about a previous version of ReferralCandy
Thank you for trying us out. We'd love to hear more about your experience. Many of our other customers are delighted with the amazing results they achieved. In terms of branding, many merchants like using our Simple Theme - that allows for customization that works well with most brands and across emails for many devices. We'd love to share it with you - please reach out and we'll be happy to help. - Jaime R.
Update: Referral Candy has resolved my issue and I am happy with the outcome.
Original Review: Extremely inconsiderate customer service. Stuck paying for a useless app. I will NEVER recommend Referral Candy to anyone. Try Friend Buy instead because their service is top notch.