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Jon was great! very helpful and got back to me quickly to solve the problem and answer any questions I had
You are very welcome, and thanks also for your feedback. :)
- Jon
I installed the app yesterday and today JC reached via chat to ask if I had any question we jumped on a zoom call right away and he helped me answer all my questions regarding Referral Candy and integration with Klavyio and Shopify! this app seems terrific and great customer service experience!
Thank you for your kind words! Let us know whenever you need assistance! - JC
One thing I am looking for when trying these kind of services is customer support and this one didn't dissapoint me at all, on contrary. I had some problems with the site and Karen helped me out in 10-15 minutes on what with Refersion app took 2 days and still wasn't very clear. This is what made me go with ReferralCandy. They have done an amazing job so far.
The APP has been working great for our store. Also their customer service has been great whenever we had an issue.
Thank you so much for the review! - Jon
Pretty straightforward to use. I am still a little confused with the Klaviyo integration. Still a little too new to see any real results yet.
Customer service is top notch, and always very quick to reply. Katherine has been extra helpful.
Thank you for the review! Let us know if you need assistance! - Katherine
Excellent customer support. The app was simple to configure and works well with no issues. My only suggestion would be have the app create its own folder for the coupon codes
Thank you for review and the suggestion! We appreciate it!
The Customer service is very good, compared with other apps. If you have any questions the team at Referral Candy will be sure to help. Shout outs to Derek who went above and beyond to ensure we understood everything and answered any questions we had - 5 Stars!
Derek Benito helped us with our onboarding and he was extremely helpful! Referral Candy is a great solution and exactly what we were looking for!
Lorraine was very helpful in methodically answering my questions and clarifying any concerns I had. Thanks Lorraine!
I don't usually leave reviews but Lorraine was outstanding. She was competent and knew the answers to pretty much every question I threw at her. Very patient too. Amazing support.