Arvostelut (2 140)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 9 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
22. huhtikuu 2022

I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.

Elderbrain
Yhdysvallat
6 päivää sovelluksen käyttöä
ReferralCandy vastasi 1. kesäkuu 2022

Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC

16. marraskuu 2022

Excellet support. I was having a hard time figuring our how it all works and support was there to guide me.

Shapeez
Yhdysvallat
6 päivää sovelluksen käyttöä
ReferralCandy vastasi 12. joulukuu 2022

We appreciate your review! Just hit us up whenever you need assistance - We are here to ensure you have an amazing experience with the app!

5. lokakuu 2017

We are SO tired of Shopify apps that send emails to our customers without warning us or asking for permission. This is yet another one. And for that reason we won't be using it.

Only one day after signing up to try this app, it's already sent 324 welcome emails to our customers, and never notified us once or asked for our permission before doing so. It's flat out unacceptable. Uninstall.

Supply Provision Co
Yhdysvallat
9 päivää sovelluksen käyttöä
ReferralCandy vastasi 22. joulukuu 2020

NB: this review is from 2017, about a previous version of ReferralCandy

Thank you for the feedback. Sending emails to your customers with no warning or permission obtained is a bad experience. It is unacceptable and I apologize that our app enabled that to happen.

To make sure this doesn't happen again, we have ensured that ReferralCandy provides ample notification before emails are sent out when the account is activated. - Jaime R.

21. syyskuu 2022

We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.

ADCO Hearing Products
Yhdysvallat
8 päivää sovelluksen käyttöä
ReferralCandy vastasi 22. syyskuu 2022

Hi Abby, I'm sorry the set up experience wasn't to your expectations. I agree that our developer mode can be tricky, and your detailed review will help us make a better product. Although our support team did try to help, perhaps we could have jumped on a call (which we do regularly) to address your growing frustration over the setup process. I appreciate you leaving us a review and thanks as well for trying out ReferralCandy! - Jaime R.

Muokattu 9. maaliskuu 2022

Excellent customer service (Jelson), prompt responses with thorough solutions. Some improvements can be made with the automation of the program such as having an automated notification when the review period for a referral is about to end. This would make it less likely for us to miss any returns made.

Emma Sleep PH
Singapore
5 päivää sovelluksen käyttöä
ReferralCandy vastasi 9. maaliskuu 2022

Thank you for writing a review and for the feedback. I really appreciate it. :) - Jelson

Muokattu 18. lokakuu 2018

I tested this app for a couple of weeks and I like the idea but it is just too expensive for what it is. Pretty much the only option you have is to get your customers to refer their friends and that is going to cost you $49 a month plus 5% of those referred sales. Sorry, but an app like this is only worth about $25 per month and zero commissions on the sales, with such limited features.

Harem Garden
Thaimaa
7 päivää sovelluksen käyttöä
ReferralCandy vastasi 13. toukokuu 2021

NB: this review is from 2018, about a previous version of ReferralCandy

Thank you for your feedback! We think our pricing structure is fair because it aligns our interest with your store: we grow with your store, and we succeed when your store makes more referral sales. Since your review, our team has been hard at work developing new features. Check out all the features ReferralCandy offers here: https://www.referralcandy.com/features. Hope you give us another try. -- Jaime R.

1. toukokuu 2020

Received great help getting everything setup, will definitely be building a long term relationship with these guys! :)

Wifi-Mate
Yhdysvallat
Noin 6 tuntia sovelluksen käyttöä
21. marraskuu 2017

Excellent support, still to see app performance,

Mobiland
Ghana
7 päivää sovelluksen käyttöä
ReferralCandy vastasi 13. toukokuu 2021

NB: This review is from 2017, about a previous version of ReferralCandy.

We are humbled and happy to hear about your excellent support experience. Perhaps we can help you even more by providing you with recommendations on how to get the most out of ReferralCandy? Looking forward to hearing from you. - Bryan B.

19. toukokuu 2020

Great customer service, responds within minutes. Thank you Karen for all the help in getting me accustomed to the app.

Ready-Made
Yhdysvallat
Noin 4 tuntia sovelluksen käyttöä
23. helmikuu 2022

Benz help me so fast ant very good. The service off the app is amazing! I hope the app works good too

TiendaKeto.es
Espanja
Noin 4 tuntia sovelluksen käyttöä
ReferralCandy vastasi 23. helmikuu 2022

Thanks for the review and we're so glad that you like our app! Please feel free to get back to us anytime you need help. - Benz