Avis (2 174)

Note globale
4,8
Nombre d’avis par note
  • 89 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
13 mai 2021

Although I am just getting started with Referral Candy, the support team and especially Derek has been extremely patient and helpful. Derek walked me through the entire process carefully and I very much appreciated that. Thank you!

Goodspread
États-Unis
8 mois d’utilisation de l’application
ReferralCandy a répondu 20 mai 2021

Appreciate the kind words, happy I was able to help! -- Derek

19 mars 2019

Their customer service is great! Tippy patiently walked me through all of the steps to fully optimize the app for our store. I would give Tippy 10 stars if I could.

LUMIONskin
États-Unis
8 mois d’utilisation de l’application
22 juillet 2016

Very helpful customer service, they always reply quickly, and help with everything possible. Thanks Adam

Storesheets
États-Unis
8 mois d’utilisation de l’application
12 mai 2021

i haven't used the app yet, but the customer service & developer team are amazing! Super quick to respond

Homemade Dubai
Émirats arabes unis
8 mois d’utilisation de l’application
ReferralCandy a répondu 13 mai 2021

Thanks so much for the review! I'll pass on your kind words to our entire team. -- Bryan B.

Modifié le 29 mai 2023

Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions.

Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying

UPDATE:
Issues solved

Sybotanica
Pays-Bas
8 mois d’utilisation de l’application
ReferralCandy a répondu 6 avril 2023

Thank you for the feedback. We understand how these requests could get annoying at times. Our engineers are already looking into your most recent concern and a Customer Success Manager will get in touch with you to ensure your that our app is working for you,

28 avril 2017

Great integration with Shopify. Customer service (John D) was very helpful in answering all of my questions. He stayed on with me until everything was resolved and even suggested how I can get back in touch with him if anything else came up. Great job!

Fusar
États-Unis
8 mois d’utilisation de l’application
8 janvier 2019

I just spoke with Karen in Customer Service and she is very helpful! The app is easy to use and definitely beneficial.

DAWN LEVY
États-Unis
8 mois d’utilisation de l’application
20 mars 2020

Tippy was absolutely wonderful and fantastic... and kind and compassionate. I needed to quickly set things up and was walked through in a very clear and reassuring way. I am excited to start using the app, Tippy made all kinds of potential uses clear to me that I didn't know we could use.

Black Oak Coffee Roasters
États-Unis
8 mois d’utilisation de l’application
23 septembre 2016

Super support from Karen today. She helped me get through the last hurdles before going live. I am excited to get things rolling. Thanks again, Karen!

Bully Style
États-Unis
8 mois d’utilisation de l’application
30 novembre 2022

It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.

LUSH & DEW
États-Unis
8 mois d’utilisation de l’application
ReferralCandy a répondu 6 décembre 2022

Helping out our clients is what we do best. ;) Thanks for this review and feel free to reach out anytime you need help.
-Benz