Referral Candy & Affiliate

The app has some quirks and user interface issues that caused me to reach out to support, but Katherine was able to help me diagnose and resolve the problems.

Mardie was very helpful in explaining the features. The program doesn't have as many customization features as we would want, but it will work.

Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.

Setup really straightforward, lots of customisation options. Really great plug-n-play functionality although I would have liked to see Instagram Stories as a customer sharing option. Sent out invites to existing customers the same day of setup. Haven't had a referral sale through yet but customer service was on point too - thanks Karen!

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!

The app is great and quite flexible for a multi country/ multi language shop like ours. Great customer service, very reactive and knowledgeable.

One week in, so far it seems to be the best option for the cost.

Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable.

Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.

We were really impressed with Referral Candy's integration capabilities and its ease of use. The functionality and useability of the B2B management platform could be improved. However, our Referral Candy rep Lorrainne was incredibly helpful and responsive, enabling us to get our program up and running and optimised quickly - thank you!

Great app - thanks, although we found we could not delet a logo we had wrongly added to the Portal Access page.
I thought Adam Tolliday was a first class support consultant - he worked very hard to answer all questions, and resolve all issues we raised.
Thanks!

We've only just signed up to Referral Candy and haven't had too much experience using the system yet but the support so far has been exceptional. Dwight has been incredibly helpful, thorough, and friendly. He did a fantastic job of explaining all of the features and functions to us in a way that was simple for us to understand. We're really looking forward to testing out Referral Candy over the next few weeks and learning more about it with Dwight's help.