Referral Candy & Affiliate
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (2 175)
Affiner
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Par note
Support Experience Rating with Irene: 10/10
I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.
Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :)
- Irene
Irene was very helpful with any queries I had! Resolved them all for me very quickly
My pleasure to have assisted you. Please feel free to reach out anytime you need help.
- Irene
Love it!
Thank you so much again for this review. We highly appreciate it.
- Jon
Outstanding customer service
You were a delight to talk to as well. Thank you so much for this feedback. :)
- Jessa
I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate.
For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate:
Affiliate A: 3.5% x first 3 new customers
Affiliate B: 3.5% x first 3 new customers
Affiliate C: 3.5% x first 3 new customers
Affiliate D: 3.5% x first 3 new customers
Affiliate E: 3.5% x first 3 new customers
The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.
Thank you for your feedback Edwin. I understand your concerns about the pricing structure and how important it is to keep costs predictable.
Our commission model is designed to scale with your affiliate success, helping to keep costs low when sales are slower.
That said, I completely understand that this might not work for everyone.
Would love the opportunity to discuss this further with you and find a solution that better fits your needs.
I sent you an email to see if we could explore other pricing options. I hope to turn this around for you at the soonest.
Jessa from the support was great in navigating me and setting up the whole campaign.
It was a pleasure to have assisted you today. Thanks again for this feedback and please reach out anytime you have concerns. :)
- Jessa
Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms)
He was Checking my account and telling me exactly the steps.
You were awesome to deal with as well. Thank you so much for writing an amazing feedback. :)
- Kevin
My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !
You were amazing to work with as well! Thanks so much for this review and let us know anytime you need help.
- Jessa
I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!
We truly appreciate your feedback and are here for you anytime you need assistance. Thanks again for taking the time to share your experience!
- Jessa
Worst support, the app does not work and it's quite complex for users to even use. Never ever use this app. I would recommend other options like smile.io . You cant even imagine the horrible support candy has.
Hi Lydia, this is Dwight, I lead the support team at ReferralCandy.
I’m sorry to hear you’ve had a frustrating experience with our app and support. That’s definitely not what we aim for. We’d love to make it right.
Your concern about the discount code has been investigated and I sent you an email that clarifies everything.
I am committed to getting this sorted for you so I hope to hear from you soon.