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Lorraine Garcia coming through with the killer customer service! Extremely attentive, thorough and happy to answer all the questions I had! One of the best things about referral candy for me!
Client satisfaction is our top priority, so we always strive to deliver the best customer experience. Thanks so much for this great review. :)
- Lorraine
Referral Candy is amazing! It's super user-friendly and has everything you need, and the support team is amazing. Innah is always available to help, and she is fantastic.
Thank you so much for this review. I'm always an email/chat away whenever you need help. :)
- Innah
Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.
Thanks as well for your patience and it was a pleasure helping you out.
- Jon
Great app for running referral campaigns as it has all the features that we need. Their customer support has been amazing ever since we installed the app, thanks to Jon and Ines :)
We're glad to know that our app suits your company's needs! We look forward to seeing great results on your referral program. :)
- Jon and Ines
I had hard time integrating ReferralCandy with Shopify. Specifically, it was my Klaviyo part. JC asked for my screen record and precisely pinpointed which step I missed. It was a prompt response and a swift resolution. I went on finished my set up. I am very happy with JC's support!
Pleasure is all mine. Thank you so much for your time and patience today, and for writing an amazing feedback about our support and app. :)
- JC
Just got off chat with customer rep - Cris. She was so quick to resolve my problem obviously knows her stuff. She even went beyond and above to ensure i was more than please with the app. I rarely write reviews but she sure deserves an acknowledgment of her good work. Moreso the app is so easy to use and only app that could give me the customization i needed for a referral program.....i love the app and customer support was top notch.
Assisting our merchants is our top priority, and we also thank you for writing a wonderful feedback about our services. :)
- Cris
Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.
Thank you so much and hope I was able to answer all your concerns. As always, feel free to reach out when you need assistance. :)
- JC
Referral Candy is very sophisticated, yet very easy to set up and use it. Also, Lorraine was very helpful from the support side.
We also had the please of being assisted by Jessa, who was very responsive and quick to find a solution to our needs. Great support!
Thank you for writing this amazing review! We're just here anytime you need our help. :)
- Lorraine and Jessa
When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.
This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it.
- Katherine
Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!
We're happy to know that our referral program is a great help to your store which is our ultimate goal for all our merchants. Thank you so much again for writing this amazing feedback. :)
- Innah