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Great customer service. Jon helped me with an issue with the widget not showing up and responded quickly!
It is a pleasure to use this tool - and especially great customer support, always super fast & helpful!
Setup was very simple and the support was friendly & fast. We had a question and Jon responded to our email quickly with a solution!
Happy to know that you liked our services. Looking forward to an awesome performance of your referral program. - Jon
I just tried this app. Quite easy to use. Looks fine. Tom helped me when I have some questions. Very fast response.
Just installed the application .Yet to test its practicality however I go a Quick live support .Thanks Jon
Jon from Customer Service at ReferralCandy is an absolute delight! He was responsive and knowledgeable and went above and beyond to help me with my issue. Highly recommend him for all your customer service needs!
I'm delighted to see your review! I had fun chatting with you! Reach out any time you need assistance!
I reached out to customer service about an issue setting up the app. Jon responded immediately and was very helpful and professional helping me get connected to the engineers to resolve the issue.
We are here anytime you need help! Thanks for this great feedback.
-Jon
Tomas at ReferralCandy did a great job explaining the capabilities of the app with me, late into the night. It's much appreciated!
Very easy to use and intuitive. Awesome customer support!
We couldn't even get through the setup, which should have been the easiest thing to do. The email templates don't work like any WYSIWYG system I've EVER seen, and you're obligated to find an outside developer to do very simple tasks like fix the mandatory social icon links that are in the default template. Their customer service leaves a lot to be desired, and since we couldn't get past step 1, I can't review the actual platform performance. With our poor experience, I would NOT recommend this to anyone. There are multiple other options out there, and we've been able to get an alternative all setup and running in less than 10% of the time spent fighting with the ReferralCandy platform.
Hi Abby, I'm sorry the set up experience wasn't to your expectations. I agree that our developer mode can be tricky, and your detailed review will help us make a better product. Although our support team did try to help, perhaps we could have jumped on a call (which we do regularly) to address your growing frustration over the setup process. I appreciate you leaving us a review and thanks as well for trying out ReferralCandy! - Jaime R.