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The app is very versatile in nature and can be modified to fit many different needs and scenarios of a company, which is very convenient. The installation and integration process with third-party apps is also instant and does not come with any added hassle or worries. But, the thing I look most for when deciding on the right application to purchase is customer service and attention to detail. Shoutout to Dwight S., he was not only able to help answer any queries over email on a timely manner but was also very crucial in helping us get set up as quickly as possible given our short timeline for optimal set up. He offered to get on the phone with our team and help us figure all the details out so we can get started as soon as possible. Thank you Dwight!!
I had hard time integrating ReferralCandy with Shopify. Specifically, it was my Klaviyo part. JC asked for my screen record and precisely pinpointed which step I missed. It was a prompt response and a swift resolution. I went on finished my set up. I am very happy with JC's support!
Pleasure is all mine. Thank you so much for your time and patience today, and for writing an amazing feedback about our support and app. :)
- JC
Lorraine Garcia coming through with the killer customer service! Extremely attentive, thorough and happy to answer all the questions I had! One of the best things about referral candy for me!
Client satisfaction is our top priority, so we always strive to deliver the best customer experience. Thanks so much for this great review. :)
- Lorraine
The customer service provided by Lorraine was world-class! I'm still amazed by the attentiveness that she provided while fixing the modification that I requested. Simply put, this is a rock star company who puts the customer first! Thank you Lorraine!
Dwight was an amazing help tonight and walked me through a better setup on how to use referral Candy. Looking forward to seeing our results.
Very happy with this app! Customer service is excellent, Karen was very helpful! I recommend this app highly!
Derek was super helpful giving us insights and explaining how to improve our current Referral Candy setup. We had tons of questions and he answered them promptly!
Can't really comment on the quality of the app yet, as we just started using it - but I just got some great customer support from Derek. Prompt response, very friendly, even threw in a gif. 10/10 would ask for help again.
Great app ! We've been using it for a few weeks and the results are there! Amazing support from Tom !
Great customer support by Lorraine - 10 out of 10.
You were such a delight to talk to as well. Thank you so much again for this review.
- Lorraine