Referral Candy & Affiliate

We recently used ReferralCandy and Derek was very helpful and responded to my question quickly! I would like the app better if we could run two campaigns at once through one account.

This is our first time launching a referral program on our website and ReferralCandy and Adam have made it an easy, straightforward process from start to finish. Adam was on hand to help guide our integration and settings from day one and enabled us to launch in record time. We would highly recommend.

The app has some quirks and user interface issues that caused me to reach out to support, but Katherine was able to help me diagnose and resolve the problems.

Mardie was very helpful in explaining the features. The program doesn't have as many customization features as we would want, but it will work.

Setup really straightforward, lots of customisation options. Really great plug-n-play functionality although I would have liked to see Instagram Stories as a customer sharing option. Sent out invites to existing customers the same day of setup. Haven't had a referral sale through yet but customer service was on point too - thanks Karen!

Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!

The app is great and quite flexible for a multi country/ multi language shop like ours. Great customer service, very reactive and knowledgeable.

One week in, so far it seems to be the best option for the cost.

Pros: visibility of data & customers, good support (chat available), syncs with MailChimp and ReCharge (subscriptions), links don't expire, URL is customizable.

Cons: No ability to use gift cards as a reward (more of a Shopify issue I believe), the referral discounts list individually in Shopify so it completely trashes your discount list (you can't just scroll and review discounts anymore, which is crazy cause other systems can group them under 1 discount), it's on you to display what your referral restrictions are, if you say Min of $30, there is no automation to build that into the emails, you have to go type it all.

We were really impressed with Referral Candy's integration capabilities and its ease of use. The functionality and useability of the B2B management platform could be improved. However, our Referral Candy rep Lorrainne was incredibly helpful and responsive, enabling us to get our program up and running and optimised quickly - thank you!